At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. **Job Summary** Iron Mountain is seeking a **motivated Account Resolution Manager** to join our **Finance Operations** team. In this role, you will be responsible for leading a team of Account Resolutions Associates to resolve customer disputes impacting Accounts Receivable, ensuring accuracy, policy compliance, and the acceleration of cash collection. You will join a collaborative and results-driven team focused on removing payment barriers and delivering a high-quality customer experience through operational excellence. **What You’ll Do** + Lead and develop a high-performing team of Account Resolutions Associates by setting clear performance expectations, conducting regular coaching sessions, and managing workload distribution to meet Service Level Agreements + Collaborate with Collections, Billing, and Customer Service leadership to prioritize disputes for strategic accounts and remove bottlenecks that hinder the end-to-end payment process. + Ensure strict compliance with dispute management policies, financial controls, and organizational standards to drive measurable improvements in Accounts Receivable aging and Days Sales Outstanding. **What You’ll Bring** + **4+ years of experience** in Accounts Receivable, Dispute Resolution, Billing, or Collections, including at least **3 years** in a people management or leadership capacity. + **Strong knowledge** of financial operations, including credit processes and Enterprise Resource Planning systems such as Oracle, as well as case management tools like Salesforce or ServiceNow. + **Proven ability** in data analysis to drive performance, stakeholder management, and fostering a culture of accountability and continuous improvement. + **Bachelor’s degree** in Finance, Accounting, Business Administration, or a related field, and **C1 Level English Fluency** **What We Offer (Benefits)** + Competitive compensation and benefits aligned with the experience. + Comprehensive health, wellness, and retirement plans + Flexible work options to support work-life balance. + Opportunities for continuous learning and professional growth. **Call to Action** If you are a proactive problem solver ready to lead a dynamic finance team, we want to hear from you. **Apply today to join the Iron Mountain team!** Category: Customer Support Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE **Requisition:** J0096792