At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a motivated Account Resolutions Associate to join our Finance team. In this role, you will be responsible for managing and resolving customer disputes that impact Accounts Receivable (AR) to ensure financial accuracy and a positive customer experience. Our team works cross-functionally with Billing, Sales, and Operations to investigate and resolve disputes efficiently, directly contributing to the reduction of outstanding debt and improving our Days Sales Outstanding (DSO). **What You’ll Do** + Manage and resolve assigned customer dispute cases from receipt through to closure, executing approved actions such as credits, rebills, or adjustments to ensure timely Accounts Receivable (AR) reconciliation. + Collaborate with internal stakeholders, including Sales and Operations, to investigate billing or contractual disputes and gather the necessary documentation to determine dispute validity. + Ensure compliance with internal controls, financial policies, and audit requirements while meeting established Service Level Agreements (SLAs) to prevent aging debt. **What You’ll Bring** + 1 year of experience in Customer Service, Accounts Receivable (AR), Billing, Dispute Resolution, or Collections. + Strong knowledge of billing processes and proficiency in Enterprise Resource Planning (ERP) systems, such as Oracle or SAP, along with Microsoft Excel or Google Suite. + Proven ability in analytical problem-solving and stakeholder management to identify recurring dispute drivers and improve resolution cycle times. + Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (preferred), and fluency in English (C1 Level). **What We Offer** + Competitive compensation and benefits aligned with your experience. + Comprehensive health, wellness, and retirement plans. + Flexible work options to support a healthy work-life balance. + Generous paid time off and holiday schedule. + Opportunities for continuous learning and professional growth within a global finance environment. Category: Finance Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE **Requisition:** J0098813