Welcome page Returning Candidate? Log back in! Account Program Specialist ID 2025-6975 Category Customer Service/Support Position Type Regular Full-Time Location/Org Data : Name Melbourne, FL HQ Location : Postal Code 32904 Min Compensation USD $44,000.00/Yr. Max Compensation USD $70,000.00/Yr. Working Location : City Melbourne Overview

 

Are you ready to power up your career with a company that leads the industry and puts its people first? Welcome to Nextech— where talent, technology, and teamwork come together to create unmatched opportunities.

For over 30 years, Nextech has built a reputation rooted in quality, integrity, and value, proudly serving thousands of commercial customers across the country. With a team of more than 2,000 professionals and growing, we are the largest HVAC/R service provider in the United States — and we’re just getting started.

 

We’re not just looking for employees. We’re looking for driven, skilled professionals ready to level up their careers and thrive in an environment that rewards excellence, encourages growth, and values your impact.

 

This is more than a job. This is your next big move.

What You’ll Be Doing

The Account Program Specialist is responsible for day-to-day customer experience and interactions. This role ensures that customer satisfaction and engagement are maintained at high levels, and that all customer-related processes and interactions are executed efficiently and effectively.

What Makes Nextech Different?

Professional Growth: Paid training, certification support, and education reimbursement
Outstanding Benefits:

Multiple health plans, including a FREE employee-only optionDental and vision coverage starting after just 30 daysFREE life insurance equal to your annual salary401(k) with 50% company match on the first 6%Optional supplemental coverage for life, disability, accidents, and critical illness

Generous Time Off:

Seven paid holidays plus Paid Time OffExclusive discounts on travel, auto, dining, and more Min Compensation USD $44,000.00/Yr. Max Compensation USD $70,000.00/Yr. Responsibilities Engages with customers daily to ensure high satisfaction and resolve concerns promptlyBuilds and maintains relationships with key customer contacts and decision-makersActs as the main point of contact, addressing and resolving customer issues in a timely mannerImplements strategies to enhance customer engagement and satisfactionAnalyzes customer feedback and data to identify opportunities for improvementCollaborates with internal teams to ensure customer needs are met and exceededProvides regular updates and reports on customer experience metrics and performanceIdentifies and capitalizes on opportunities to improve customer engagementEnsures compliance with relevant policies, procedures, and regulationsProactively communicates to ensure customer satisfaction with current servicesSupports Strategic Account Managers (SAMs) in identifying strategic growth areasManages billing, AR, and provides updates, including ETAs and notes, in a systematic mannerEnsures adherence to preventative maintenance schedulesAttends monthly tactical meetings with customers to discuss open work orders, quotes, and other relevant topicsCompletes assigned tasks in a safe, accurate, thorough, and alert mannerUpholds Company policies and proceduresWorks in a professional manner with managers, supervisors, coworkers, customers, and the publicOther related job duties as assigned Qualifications Intermediate proficiency with Microsoft Office suite of applications (Word, Excel, PowerPoint, etc.)Excellent communication and presentation skillsAbility to develop and maintain strong customer relationshipsAbility to operate with a high degree of autonomy and professionalismExceptional collaborative team-oriented communication skillsAbility to interface across all levels of the organizationDemonstrate strong customer service skills and ability to proactively address customer issues and concernsAbility to organize and prioritize work schedules to meet deadlines and business needsAbility to thrive in a dynamic and fast-paced environmentAble to prioritize duties and manage multiple projects from start to finish with minimal supervisionMust possess the ability to take initiative to complete assignments and job responsibilities with minimal supervisionExceptional attention to detail and excellent organizational skills

 

What We’re Looking For High School diploma plus 1-3 years of Customer Service and/or call center experienceProven track record of driving customer satisfactionMust have strong relationship building skillsPrevious experience in HVAC Industry or other service business preferred Physical Requirements Continuously able to work in office environmentContinuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printerContinuously able to sit at a computer for up to 8 hoursAble to alternate between sitting and standing, as needed throughout the dayOccasionally able to lift up to 15 Continuously requires vision, hearing, twisting, and talkingOccasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouchingRarely requires climbing

 

Other requirements:

May be required to use personal smartphone with a camera capable of reading a QR code for 2 factor authentication

 

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Nextech North America is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Nextech North America is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Nextech North America are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Nextech North America will not tolerate discrimination or harassment based on any of these characteristics. Application FAQs

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