The Account Operations Representative will be part of our Shared Services Centers across the globe, providing services & support to our customers. Account Operations team provides a streamlined, ‘primary point of contact’ style engagement path for Sales and our High Potential Customers with the aim to achieve seamless customer experience, increase sales productivity and enable growth. The AO CSRs partner with the AOMs and are responsible for the transactional activities related to the covered accounts throughout the quote to cash process and post delivery. KEY RESPONSIBILITIES + Ensurecustomersatisfaction and provideprofessionalcustomer support byunderstandingvariety of NI departments, processes, and applications + Engageboth in pre-sales and post-salesactivites + Intake and processcustomerinputs (POs/callsor RFQ) frommultiplesaleschannelswith consistent speed and accuracyusing Oracle system, Outlook, and otherinternal business applications. + Accuratecustomerpurchaseorderprocessbykeeping SLAs + Adhereto a determinedworkscheduletoassurepropercoveragebasedon business needs and accordingtodailyworkloaddistribution. + Helpknowledgeworkersdeveloptheir KCS competencies and provideongoingfeedbacktoknowledgeworkers and management aboutorganizational KCS skilldevelopment. + • Deliverclearobjectives and resultsalignedwithourOperationalorganizationalprioritieswhiletrackingprogress + • Actsas an advisorwhenaddressingroadblocksoropportunitiestoexpedite a customereffortlessexperience + Drivestasks and activitieswith a goodunderstanding of NI Products: Systems, Platforms, Services, applications + Takesownership of responding and resolvingtheinternal and externalcustomerescalations (standard and non-standard) + Proactivelyescalateissues to management and/or partner with otherdepartmentswhennecessarytoensureendtoendresolutionof  customerrequests (whereapplicable) + Accuratelycapturestheirexperience and capitalizesonthecollective standard procedureswithin Standard OperatingGuidelinestoensureservices and/orproductsaredeliveredconsistentlyeverytime. + Demonstratecustomerfocusmindsetwhilehandlingdaytodayactivitiesbyeffectivelyresolvingthem in a timelymanner. + Engage in mentorship and traininginitiativestosupportonboarding and continuingeducation of peers SUPERVISION Normally receives little instruction on daily work, general instructions on newly introduced assignments. QUALIFICATIONS AND SKILLS + Bachelor’s Degree + Typicallyrequires a minimum of 2 - 4 years of relatedexperience. + Fluent English required and other local language officially supported by NI is preferred + Experience in providing outstanding customer service + Possess the ability to build and preserve relationships both internally and externally + Strong communication skills including the ability to deliver crisp, concise verbal and written update + Possess an analytical, problem solving mindset + Strong multi-tasking skills + Effective time Management skills and a self-starter attitude + Demonstrates aptitude for and interest in learning and improving processes + Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed **Requisition ID** : 26000509 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.