Account Opening Operations Lead

Duration: Until beginning of March 2027 (with possible client reconfirmation)

Workload: Full time hours

Setup: Freelance (Daily rate / Limited Company / Umbrella / Sole Trader)

Location: Remote

 

Overview

We are looking for an Account Opening Operations Lead to own the operational stability and continuous improvement of digital onboarding platforms supporting multiple banking products.

 

Key Responsibilities

Own the operational stability of account opening and digital onboarding applications Manage, prioritise and resolve incidents and operational backlog Perform root cause analysis and drive long?term fixes Coordinate bug fixes and enhancements with development teams Act as the main point of contact between business and IT stakeholders Lead and support a small operations team Introduce and maintain structured processes and documentation Ensure transparency and reporting via Jira and Confluence

 

Must?Have Skills

Strong experience in IT operations, application support or delivery environments Fluent Italian speaker (C1 level or higher) Proven stakeholder management and communication skills Ability to manage multiple priorities in complex systems landscapes Hands?on, proactive problem?solving mindset Solid understanding of system integrations, APIs (REST / SOAP) and Java?based environments

 

Nice?to?Have

Experience with Spring Boot, GCP, PostgreSQL Exposure to monitoring and logging tools (Dynatrace, Splunk) Familiarity with ServiceNow and hybrid (on?prem & cloud) environments