Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Customer Service Representative / Account Manager

The opportunity:

The Customer Service position requires knowledge of company’s products, processes, and delivery capabilities. Under general supervision, processes orders, shipping releases and handle customer requests and serve as a liaison between the customer and the folding carton manufacturing facility. 

 

How you will impact Smurfit Westrock:

 

Work proactively to complete all tasks timely, accurately, and completely.Initial point of contact for sales team, customers, and manufacturingDevelop strong client relationships that provide significant input to production planning and service strategiesOrganize pre-production meetings for new customers, products, & graphicsCoordinate processing of new graphics with WestRock’s pre-press department or customer-specified outside facilityManage customer graphicsAssist in ordering materials by providing forecast information (timing & quantity)Manage VMI (Vendor Managed Inventory) processes, including creation and update of customer contractsReceive and enter customer orders, shipping releases, and complaintsAssist in production planning and/or order prioritization by providing customer requirementsRespond to customer inquiries regarding product availability, and provide inventory informationManage and maintain inventory, FIFO (first in first out) as to prevent aging over 90 daysAssist in recovery of aged receivablesMust be willing to work flexible hours, when necessaryPromote teamwork at all levels within the company

 

What you need to succeed:

 

Bachelor’s degree preferredCustomer service experience / account management preferredKnowledge of the carton folding industry and products a plusOccasional travel requiredProfessional customer satisfaction skills needed to maintain positive external and internal relationshipsExcellent oral and written communications skillsEffective listening skillsProficiency in computer applications including Microsoft Word, Excel, PowerPoint and OutlookExcellent organizational skills to include follow-up, accountability, and spreadsheet managementAbility to easily adapt to fluctuations in business cycles and workloadExcellent problem-solving skillsBe comfortable working independently and within a team environmentAbility to work through conflict situationsAbility to manage and prioritize daily deadlines, as well as multiple customer and manufacturing requests Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.