The role will be based in Bengaluru.

An Account Manager, Hilton Worldwide Sales (HWS) will manage and grow the value and share of wallet accounts for Hilton Worldwide. You will look after these accounts on a local, national, international and global basis, where relevant, and be accountable for the performance of selected accounts at all these levels. You will create and communicate account strategies to drive increased market share and demonstrate value to both internal and external customers.

Develop strategy and direction for the account base in line with Hilton’s revenue strategiesAccountable for the delivery of the strategy and activities of their account baseIdentify and evaluate new business opportunities within current account baseExecute strategic Account Development Plans (ADP) and support communications of key messages internally and externallyDevelop strong relationships with key hotels that receive business from the account portfolio and understand the hotels’ individual strategy

HOW YOU WILL MAKE AN IMPACT

Your role is important, and below are some of the fundamental job duties that make your work unique.

Planning Activities

Establish procedures and processes in relation to managing the account portfolio to drive market shareImplement plans to ensure overall strategic direction of the account base and support Hilton’s revenue strategiesEnsure relevant updates are sent to internal and external stakeholdersEstablish and develop long term effective working relationships with key customers to drive businessNetwork with sub account handlers and global leads where relevantStrengthen relationships with key hotels and align strategies where relevantMaximise all opportunities by developing relationships with third parties (MICE agents and Travel Management Company (TMC))Build, implement and communicate the account strategies, and deliver the expected targetsDevelop account plans that specify objectives, timescales and sales activities to support the defined account strategy and ensure maximum opportunity for account penetrationAccurately identify the level of influence and decision-making power of contacts in the customer organization and use these to secure businessAccountable for communicating the strategy, ADP, and activities on a quarterly basis, along with relevant issues, opportunities, and successesReview customer base to determine new opportunities for account penetration

Organizing Activities

Ensure participation and attendance at industry conferences and eventsEnsure information relating to customer requirements, interests and marketing activities is kept up to date through the use of relevant Hilton proceduresReview ADP on a quarterly basis and update records accordinglyMaintain Salesforce to ensure accurate and up-to-date customer account information is kept

Directing Activities

Ensure ADP is followed and achieved, while taking and providing feedback as necessaryProvide accurate management reports to review account performance and communicate future plans accordinglyImplement account specific marketing initiatives to help drive the businessAgree marketing activity to underpin the account strategies and deliver increase market shareAssess actual performance versus the target to ensure success and take corrective actions where necessaryMonitor and review the impact of marketing initiatives on the account strategy

WHY YOU’LL BE A GREAT FIT

You have these minimum qualifications:

Bachelor’s degree (BA / BS)3 to 5 years’ experience, preferably in above-property set upSignificant work experience in customer-facing, revenue-generating roles, including management experienceExcellent communication skills: presentations, written and public speakingAbility to direct collaboration among cross-functional teams, including external resourcesAbility to analyse departmental financial data in order to make strategic and tactical decisionsLead by example to resolve conflicts, introduce change and ensure collaboration among othersDemonstrate the highest standards of ethical behaviour and absolute discretion with sensitive informationAbility to take initiative to identify, prioritise and implement, and adjust actions required to achieve functional goalsStrong problem-solving skills, including ability to address any issue in collaboration with others, identify and prevent potential problemsProven understanding of client’s business, including business plans, competitive environment and distribution channels, and product financialsExtensive understanding of local market and industry in order to make recommendations on how to achieve the targetsGood understanding of sales process, tools, measurements, and systemsUnderstanding of competition and marketing strategiesStrong in account management and budget developmentStrong persuading and influencing skillsAbility to work independently with minimal control and directionAbility to think and articulate a vision for business sales and capable of translating this into practical and tangible actionsTake calculated risks to achieve results in consultation with immediate supervisor and other relevant team membersGood relationship management skills and present the appropriate professional image to customers and external contactsAbility to handle more than one task / situation at a timeFluency in spoken and written EnglishFlexibility to travel as required

It would be useful if you have:

Hospitality industry experience preferred in Sales, Marketing, Revenue or Operating rolesIn-depth knowledge of business sector

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!