Be the primary point of contact and build long-term relationships with customers Help customers through email, phone, online presentations, screen-share and in person meetings Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Monitor and analyze customer's usage of our product Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships Communicating with clients to understand their needs and explain product value Building relationships with clients based on trust and respect Collaborating with internal departments to facilitate client need fulfillment