Ready to drive real impact in B2B SaaS?

Lightspeed is not just another SaaS company—we’re building the platform that powers the future of hospitality. Our mission? Help ambitious brands scale faster, work smarter, and grow stronger through tech.

We’re growing—fast.

We’re looking for sharp Account Managers who know how to turn customer success into serious business impact.

You’ll own a portfolio of growth-ready accounts in the UK & Ireland market, spot revenue opportunities before they hit the radar, and lead data-backed account strategies that boost retention, drive expansion, and increase product adoption. You’ll work closely with decision makers, align with internal stakeholders, and play a key role in our customers' success stories.

If you thrive in fast-moving environments, think in outcomes, and love turning relationships into results—we should talk.

Location: London (hybrid, 3 days per week in office)

 

What You’ll Do Portfolio growth: Manage, retain, and grow a portfolio of existing clients, primarily across the UK & Ireland hospitality market

Customer success meets revenue: Drive value and expansion through upsell, cross-sell, and renewals, always with the customer’s goals in mind

Data-first mindset: Use CRM and analytics tools like Salesforce, Looker, and ChurnZero to identify opportunities and track client engagement

Cross-functional collaboration: Serve as the voice of the customer across Product, Implementation, Support, and Marketing teams

What You Bring 3+ years of experience in account management, customer success, consultative B2B sales & relevant experience in the hospitality sector or as an entrepreneur

Strong relationship-building and communication skills with stakeholders at all levels, including executives

Proven track record of driving revenue growth within existing accounts (upselling, expansion, renewals, churn reduction)

Analytical mindset with experience working with CRM, BI, and customer engagement tools

Proactive, organized, and able to prioritize in a fast-paced environment

Languages: Professional fluency in English (additional languages are a plus)

What’s in it for you?

Come live the Lightspeed experience...

Unlock your potential with our growth program, paving the way for promotions and career advancement

Genuine career opportunities in a company that’s creating new jobs every day

Work in a team big enough for growth but lean enough to make a real impact

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

Lightspeed equity scheme… we are all owners

Private health insurance & dental plan

Pension scheme with company contributions

Health & Wellness Credit - expense up to £350/year toward gym memberships, yoga, a bike, or anything that supports your wellbeing

Mental Health Support - through Modern Health App (meditation, coaching, counseling)

People Experience - work remotely from almost anywhere in the world for up to 60 days/year

LinkedIn Learning access and your own career GPS to grow your skills and career

Volunteer time off - give back to the community with paid volunteer days

Cycle to Work scheme & commuting allowance for public transport

Regular breakfast/lunches, drinks & snacks in the London office