Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

Job Description:

Allied Universal® is hiring a GSOC Account Manager. The Global Security Operations Center (GSOC) Account Manager supports global security management and other business function leaders for a high-profile client. The GSOC Account Manager is expected to perform shift briefings, monitor team health, and ensure training requirements are met. The GSOC Account Manager is the local point of contact on all processes within the GSOC and directly responsible for the execution and improvement of policies, procedures, and processes.

Position is located in Frisco, TX (near HWY Dallas Pkwy & Warren Pkwy)

Annual Pay $60,000

RESPONSIBILITIES:

Serve as communications hub for the Global Security departmentAct as the initial point of contact in the GSOC for any business risk pertaining to the protection of the client’s people, assets, operations, and reputationOversee the operations of the GSOC, ensuring adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) across all aspects of the operationWork with the leadership team to prepare for, respond to, and recover from all incidents and crisis events that may impact the client domestically and internationallyCreate and develop programs and processes that scale and balance near-term goals and long-term strategyEnsure technical solutions, workflows, and processes for the GSOC continue to be accurate, efficient, and innovative; undertake quality assurance measures and develop and implement solutions to resolve deficienciesCommunicate and disseminate information to key stakeholders using established communication methods and proceduresPromote a culture that sustains employee satisfaction and retains a skilled and motivated workforceEnsure staffing levels meet operational needs and operators are trained appropriately for their roles; develop and implement department and site-specific training programs to ensure the success of the GSOC operationProvides back-up, support, and on-call function as-needed

QUALIFICATIONS:

Pass any State-required training or other qualifications for licensingBachelor’s degree or higher in Criminal Justice, Security Management, Public Safety, Cybersecurity, or related field of studyMinimum of three (3) years of intelligence, corporate, military, law enforcement, and/or security experienceMinimum of three (3) years of working in and leading personnel in a Global Security Operation Center (GSOC), or similar command center environmentStrong project management skills, with the ability to work in and define ambiguity/gray areas while adhering to tight deadlines in a fast-paced environmentDemonstrated analytical, critical thinking, and problem-solving skillsExperience creating training material and conducting training programsAbility to work and communicate effectively with all levels of leadershipExcellent written and oral interpersonal communication skills with a strong ability to lead in a team environment

PREFERRED QUALIFICATIONS:

Master’s degree in Criminal Justice, Security Management, Public Safety, Cybersecurity, or related field of studyFive (5) or more years of intelligence, corporate, military, law enforcement, and/or security experienceGallagher Software knowledge a plusFive (5) or more years working in and leading personnel in a Global Security Operation Center (GSOC), or similar command center environmentOne or more of the following security industry certificationsCertified Protection Professional (CPP)Physical Security Professional (PSP)Certified Emergency Manager (CEM)

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal dayVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.