Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021 Gold Stevie Award Winner for Great Employers in 2024 and 2022 We foster an exciting culture of creativity, connection, and commitment
Read more about our culture: Foundever® Stories.
Job SummaryThe Client Manager will lead strategic initiatives to drive revenue growth, manage key client relationships, and expand the company's market presence for the Self-Service content product. This role requires a dynamic Account Manager with a proven track record in sales, client management, and business development, who can seamlessly integrate these functions to achieve business objectives.
This role requires a blend of strategic client relationship management, business development, and a hands-on approach to driving business growth.
Primary Job Responsibilities Account ManagementRetention and Growth. Oversee the retention and growth of existing key accounts by fostering strong client relationships, ensuring customer satisfaction, and identifying upsell & cross-sell opportunities for clients in the European market.
Business DevelopmentNew Opportunities. Identify and pursue new business opportunities (inside and outside of Foundever) including market expansion and new client acquisition to drive revenue growth for the Self-Service content business.
SalesSales Initiatives. Pursue sales initiatives (upsell, cross-sell, new business), sales strategies, set performance targets, and ensure consistent achievement of sales goals for existing and potential new clients.
Strategic Planning
Collaboration. Collaborate with other client/account managers and executive leadership, Solutions team, and Customer Success team(s) in the Foundever organization to align sales, account management, and business development strategies with the overall business goals, and to ensure integrating the Qelp proposition into the Foundever client operations organization.
Reporting & Analysis
Performance Metrics. Monitor and analyze sales performance metrics, client health, and client satisfaction data, and market trends to inform strategic decisions and optimize business processes with existing and new clients
What you'll need to succeed Proven experience in account management, business development, and sales roles. Strong strategic thinking and ability to translate business objectives into actionable plans. Exceptional interpersonal and communication skills, with a track record of building and maintaining strong client relationships. Professional English and French fluency communication skills both spoken and written skills are required. Results-oriented with a focus on achieving and exceeding revenue targets. The work environment Competitive compensation package. Excellent learning and development opportunities (AI, technology, evolving BPO landscape). Growth opportunities within an expanding team. Remote Working: Fully remote working available (EMEA) Travel within EMEA upto 25%
At Foundever®, your talent matters most. Our inclusive recruitment process ensures that opportunities are the same for everyone, lighting a path to success that's fair and square. Among our 150,000-strong global community, we celebrate uniqueness and stand against discrimination, fostering a work culture rich in respect, innovation, and equal chances. So if you know you can do the job, trust your potential and apply.
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