Job Title

Account Manager EMEA

Job Description Summary

Make your mark in a dynamic, international environment.
We are seeking a driven and ambitious Senior Account Manager to join our Asset Services EMEA team. This is a unique opportunity to work directly with the Head of Commercial Strategy & Accounts, supporting high‑profile clients and gaining exposure to pan‑European mandates. You will play a central role in shaping client relationships, driving operational excellence, and positioning yourself for future leadership responsibilities.

What You’ll Do
Be a trusted partner: Provide coordination support to the Head of Commercial Strategy & Accounts in delivering Strategic Client Programmes.

Own client success: Coordinate client teams and lead the onboarding of new mandates, with a strong focus on Key Client Programme accounts.

Drive operational excellence: Help develop and strengthen the strategic and operational capabilities of local country platforms, ensuring they meet the highest standards.

Shape the future: Align operational delivery and reporting tools with Cushman & Wakefield’s global standards, working closely with our Technology & Data Solutions function to implement innovative solutions.

What’s In It for You
International exposure: Work with leading investors and pan‑European portfolios, building a network across multiple markets.

Career growth: Step into a role designed to evolve into Account Driver responsibilities for major clients.

Impactful work: Contribute to strategic projects that enhance our market positioning and directly influence client satisfaction.

Collaborative culture: Join a team that values innovation, teamwork, and professional development.

This role is ideal for someone who thrives in a fast‑paced, international environment, enjoys building strong client relationships, and wants to grow into a senior leadership position.

Job Description

We are looking for a highly motivated, experienced, and strategically minded Senior Account Manager to strengthen our Asset Services EMEA team. This role is pivotal in supporting the Head of Commercial Strategy & Accounts and offers a clear pathway to grow into the position of Account Driver for Group 1, 2, and 3 Accounts.

As Senior Account Manager, you will be responsible for coordinating data, reporting, and service delivery across multiple teams and geographies. You will ensure that our Key Clients receive consistent, high-quality service and that all deliverables meet agreed deadlines and standards. This position provides significant exposure to international investors, pan-European mandates, and strategic projects that directly contribute to our market positioning and corporate growth.

Key Responsibilities

Strategic Support: Act as a trusted partner to the Head of Commercial Strategy & Accounts, assisting in both internal and external matters.

Client Coordination: Collaborate with wider corporate Key Client groups to align data, reporting, and service delivery.

Reporting Excellence: Ensure consistent and accurate reporting across teams, meeting deadlines and maintaining high quality standards.

Service Monitoring: Track and monitor Scope of Service delivery in line with onboarding agreements and client expectations.

Onboarding & Compliance: Liaise with the Asset Services COO and Legal teams on new PMAs (Property Management Agreements) and onboarding of assets within Key Client portfolios.

Market Positioning: Contribute to internal and external publications, articles, and thought leadership pieces to strengthen our corporate and market presence.

Mandate Onboarding: Support the onboarding of new Pan-European mandates, focusing on documentation, compliance, and information management.

Bid & Proposal Support: Provide input and coordination for bids and proposals when required.

Client Communication: Prepare client briefings, presentations, and contribute to both internal and external communications to ensure clarity and consistency.

Key Competencies

Excellent interpersonal skills with the ability to build strong client relationships.

Outstanding written and verbal communication skills, with attention to detail.

Strong organisational and time-management skills, able to prioritise effectively in a fast-paced environment.

Collaborative team player with a proactive and solution-oriented mindset.

Innovative problem solver, capable of identifying opportunities for improvement and driving change.

Skills & Experience

Degree in Business Management, Commercial Real Estate, or a related field (preferred).

Fluent in English; proficiency in German is an advantage.

Minimum of 5 years’ experience in the Commercial Real Estate market, with a strong focus on Account Management.

Proven track record of working with international investors and managing complex client portfolios.

Confident communicator with extensive operational delivery experience.

Strong expertise in data management and reporting.

Advanced skills in MS Excel and PowerPoint; proficient in all MS Office applications.

Detailed knowledge of reporting systems, particularly Power BI.

Core Competencies

Approachable, friendly, and professional in all interactions.

Strong analytical and organisational abilities.

Proactive, influential, and able to drive initiatives forward.

Skilled negotiator with tact and diplomacy.

Ability to liaise effectively at all levels within an organisation, from operational teams to senior leadership.

Why Join Us?

This is an exceptional opportunity to join a dynamic, international environment where you will work with high-profile clients and contribute to the expansion of Asset Services across EMEA. You will gain exposure to pan-European mandates, strategic projects, and international investors, while playing a key role in shaping client relationships and driving operational excellence.

We offer a platform for professional growth, with the chance to develop into a senior leadership role and make a tangible impact on our business and market positioning.

INCO: “Cushman & Wakefield”