Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies (https://www.tranetechnologies.com/) , and through our businesses including Trane® (http://www.trane.com/index.html) and Thermo King (http://www.thermoking.com/na/en.html) , sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits (http://careers.tranetechnologies.com/global/en/benefits) designed for you to Thrive at work and at home. We boldly go. **Where is the work:** On-Site (5 days) **What’s in it for you:** As an **Account Manager – Dearler Sales** you will provide sales support to the Dealer & Parts sales processes, enhancing customer service level capabilities. In this role, you are primarily responsible for delivering on our business strategy by developing long-term customer relationships with building owners and strengthening our existing customer base with a focus on providing customers a total solution for the most energy efficient buildings. You will bring your passion for solving problems, creating customer value, and building relationships to make an impact. **Where is the work:** This position is eligible to work based in San Juan, PR. **What you will do:** + Handle general phone calls, e-mails & in-house customer inquiries and requests for Parts & Unitary departments. + Dealer equipment price quotes + Conduct sales of HVAC parts, equipment, & supplies over the phone, and walk-in customers. + Provides technical support to customers + Provides equipment & parts inventory availability + Receives & process customers equipment & parts orders + Actively makes aware customers of products promotions + Responds to customers enquiries, questions, or complaints regarding products or services + Knowledge of the Trane product line to be able and demonstrate and discuss with customers + Follows up verbally or in writing to ensure total customer satisfaction + Proper canalization of customer inquiries to other departments. + Willing to work under pressure and able to perform the duties on time. + Customer oriented and excellent interpersonal relations. + Enquires and communicates customer’s perceptions by gathering customer feedback and sharing information with management. + Able to work overtime and weekends as required. + Follows up to Unitary Projects, managing commercial variables like Pipeline Management and Accounts Management, using Trane designated tools, like Salesforce or similar. **What you will bring:** + To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. + Reasonable accommodations feasible to enable individuals with disabilities to perform the essential functions. + Computer knowledge (Windows, MS Office, Oracle) + Two years certificate from college (associate degree) or technical school in HVAC, and three to five years of customer service experience dealing directly with customers. **Annual Base Salary Range or Hourly Base Pay Range:** $51.300,00 - $91.900,00 **Compensation Type:** Salary **Incentive Eligible:** No **Sales Commission Eligible:** Yes **Disclaimer** : We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. **Safety Sensitive Role:** No The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.