Account Manager, IQVIA Medical Communications

IQVIA Medical Communications is seeking an Account Manager to lead the day to day delivery of selected projects and programs in our global business.

Who We Are

IQVIA is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions, and ultimately improve patient outcomes. Thanks to our unique position within IQVIA and Medical Affairs, the Medical Communications division provides offerings that extend well beyond those of a traditional agency to support this mission.

Our team includes practice area leads, strategists, behavioural scientists, account and event managers, operations specialists, plus content and design professionals. Together and in partnership with our customers, we transform data and insights into effective medical communications to accelerate positive change in health care.

We are a highly collaborative and intellectually curious group of people located in 14 countries across 4 continents. We are continually pushing each other to improve our solutions, drawing on our unique blend of backgrounds and experience.

Role Objective:

Reporting to the Associate Director, Client Services, this role leads the day to day delivery of selected projects and programs, coordinating an internal team to deliver high quality deliverables, according to timelines and budget. Key responsibilities include:

Growth

Contribute to the financial performance of allocated projects / programs and drive profitable delivery through accurate financial management. Ensure accurate scoping of projects, development of high quality budgets, support identification and development of project change notices / change ordersSupport accurate invoicing, revenue and new business recognition, and ensure thorough project close outRegularly review financial health of projects and resolve any challenges in collaboration with Account Management colleaguesMaintain awareness of, and contribute to delivering where appropriate, Account Growth Plans that drive organic expansion and new businessWhere appropriate, contribute to strategic pricing initiatives as required to ensure inclusion of IMC services within IQVIA pricing tools

Client Relationships and Business Development

Form trusted and effective relationships with clients, acting as the day to day point of contact for project delivery discussionsPrepare for and lead client project status discussions including preparing meeting agendas, coordinating speakers, arranging calls and distributing high quality reportsCommunicate with clients around budgets, project change notices and reconciliationsHandle challenging conversations / negotiations as requiredAs required, support the development of proposals and sales / bid defence presentations, presenting appropriate elements as requiredDevelop understanding of the relevant therapeutic landscape pertaining to client accounts, and develop subject matter expertise in identified service areas relevant the Practice AreaAs required, work with Account Management leaders to advocate for, and protect, inclusion of IMC services into study proposals, budgets and contracts

Quality

Coordinate account, project and program teams to develop and deliver high quality programs that are delivered with excellence, on time and on budget, ensuring strong client feedback and enabling organic growthManage the operational aspects of projects and programs, ensuring that all project work is completed in accordance with SOPs, policies and practices. Contribute as required to initiatives to deliver operational enhancementsDevelop clear scopes of work for new projects and brief clearly to delivery teams to enable successful execution of the project to the brief, timelines and budgetCreate, track and report on project timelines, ensuring regular updates and working with teams to update as the project evolvesProactively identify and address scheduling / delivery challenges across the team, working collaboratively to find solutionsMaintain a detailed understanding of IMC financial processes, ensuring accurate, documented financial management of our projects and programsManage project budgets and raise, approve and track invoicesProduce and distribute status, tracking and financial reports for internal and external team members and senior managementTake responsibility for customer satisfaction for account (s), identifying areas for improvement and ensuring action to address

Internal Collaboration

Monitor and coordinate efforts of cross-functional project teams and project resources within and outside the organisationMeet with team members on a regular basis regarding project tasks to ensure project milestones are metLead problem solving and resolution efforts.Train and mentor junior staff.Prepare and present project information at internal team meetingsPartner with appropriate team members to identify, suggest, input into and implement process improvements

Qualifications

Bachelor's Degree or equivalent combination of education, training and experience required7 years relevant experience within the pharmaceutical industry or agency environment required.Sound understanding of biopharmaceutical lifecycle strategy as it pertains to allocated Practice Area(s), and Practice Area services and solutionsSound communication, presentation and interpersonal skillsStrong computer literacy, organizational, communication, and problem-solving skillsDemonstrated  ability to work effectively through others in a global environment to deliver resultsGood leadership skills in a matrix environment and able to guide and mentor junior staffSound understanding of business strategyExcellent customer service skillsSound judgment and decision making skillsAbility to establish and maintain effective working relationships with coworkers, managers and clients

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $92,300.00 - $230,900.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.