Job Title: Account Manager (After-Sales / Inside Sales)
Job Description

This account manager role focuses on after-sales, inside sales, and customer service for an established installed base. You will handle inbound email and phone inquiries related to parts quotes, delivery issues, and service needs, while proactively identifying upsell opportunities. The position requires strong administrative skills, extensive use of ERP and Microsoft Office tools, and frequent collaboration with internal departments to ensure accurate order processing, timely manufacturing, and on-time delivery. This is a long-term opportunity with strong earning potential through a base hourly rate plus uncapped commission, in a company that holds a dominant position within its industrial niche.

ResponsibilitiesRespond to customer inquiries via email, phone, and other channels, providing clear and concise solutions to non-technical issues.Handle parts and service sales by researching, identifying, quoting, and selling requested parts, ensuring accuracy in pricing and availability.Proactively suggest and sell complementary parts and services that customers have not specifically requested to maximize upsell opportunities.Resolve unusual or complex customer requests by conducting research, coordinating with other departments, and developing customized solutions.Clearly communicate order status, delivery information, and resolution plans to customers, ensuring they fully understand proposed solutions.Analyze customer needs and service requirements to provide tailored solutions that support customer satisfaction and long-term relationships.Manage order processing and order entry tasks accurately within the ERP system, including parts orders, service orders, and related documentation.Perform administrative and data entry tasks, including invoicing, purchase orders, and updates to customer records and order histories.Coordinate dispatch and logistics activities as needed to support timely shipment and delivery of parts and equipment.Collaborate with internal teams such as manufacturing, logistics, and customer service to ensure timely production and delivery of customer orders.Share customer feedback, recurring issues, and service insights with internal teams to support continuous improvement of products and services.Utilize Microsoft Office and ERP (including Syteline 10) to prepare quotes, track orders, generate reports, and maintain accurate documentation.Provide account management and sales support for an existing global customer base, including customers operating thousands of shredders worldwide.Conduct outbound calls during slower periods to follow up on quotes, check on customer satisfaction, and identify new sales opportunities.Troubleshoot basic mechanical or electrical issues at a non-technical level by gathering detailed information and coordinating with technical resources as needed.Maintain a customer service–oriented approach in all interactions, ensuring prompt follow-up and professional communication.Support the customer service department’s goals and report regularly to leadership on sales activity, pipeline, and customer issues.Essential SkillsProven customer service experience with a track record of successfully resolving customer issues and providing excellent service.Strong verbal and written communication skills, with the ability to listen actively and clearly explain information and solutions.Demonstrated problem-solving skills, including the ability to analyze complex situations, identify options, and implement effective solutions.Experience with order processing, order entry, and sales support in a customer-facing role.Proficiency with enterprise resource planning (ERP) systems, including familiarity with Syteline 10 or similar platforms.Proficiency with Microsoft Office products for email, documentation, spreadsheets, and reporting.Experience with data entry, invoicing, purchase orders, and other administrative support tasks.Background in manufacturing or industrial environments, with comfort working in a blue-collar, industrial context.Customer service–oriented mindset, with the ability to manage inbound calls and emails professionally and efficiently.Ability to coordinate logistics and dispatch-related tasks to support on-time delivery.Basic mechanical aptitude and comfort discussing mechanical and electrical troubleshooting at a non-technical level.Ability to work effectively with internal stakeholders and report to leadership within the customer service organization.Additional Skills & QualificationsExperience in industrial supply or parts sales, such as working with heavy equipment, industrial components, or similar product lines.Exposure to accounts similar to motion and heavy equipment parts environments, including complex parts identification and quoting.Experience in inside sales or account management roles with an emphasis on after-sales support.Familiarity with logistics coordination and dispatch customer service.Comfort working with a large installed base of equipment and supporting customers worldwide.Motivation to work in a role with a base hourly rate and uncapped commission structure, with the potential for significant earnings growth over 1–3 years.Interest in a long-term career opportunity at a headquarters location within an industry-leading organization.Work Environment

This position is based in an office environment within a blue-collar, industrial setting at a headquarters location. You will work closely with the customer service department and collaborate frequently with manufacturing, logistics, and other internal teams. The role is primarily desk-based, with extensive use of ERP systems (including Syteline 10), Microsoft Office, and standard office equipment to manage quotes, orders, and customer communication. The environment reflects an industrial operation supporting a large installed base of equipment, with a focus on responsiveness, accuracy, and teamwork.

Job Type & Location

This is a Contract to Hire position based out of WILSONVILLE, OR.

Pay and Benefits

The pay range for this position is $24.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n
• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in WILSONVILLE,OR.

Application Deadline

This position is anticipated to close on May 29, 2026.

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\nAbout Aston Carter\n\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

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Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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