Job Title: Account Manager

Job Description

The Account Manager will focus on servicing one of the company’s largest and most strategic accounts, ensuring accurate order management, responsive customer support, and strong day-to-day communication. This role emphasizes relationship management and operational excellence rather than prospecting or cold calling, and offers strong job stability, comprehensive training, and a highly engaged, supportive culture.

Responsibilities

Manage and service a major key account as the primary point of contact for day-to-day needs.Enter customer orders accurately and promptly into the system.Expedite orders to meet customer timelines and proactively communicate any changes or delays.Create and process order addendums for the designated key account.Work within the Ariba Portal to manage and track orders and related documentation.Collaborate closely with engineers to support customer requirements and resolve issues.Provide responsive customer service through email as the primary communication channel, using phone calls for urgent or complex situations.Maintain detailed and organized records of orders, changes, and customer interactions.Build and maintain strong, long-term relationships with account contacts through reliable, consistent service.Support ongoing business growth by delivering high-quality service rather than engaging in prospecting or cold calling.

Essential Skills

Proven experience in customer service, account management, sales support, or a related client-facing role.Hands-on experience with order processing and order entry in a professional environment.Strong written and verbal communication skills, with a focus on clear and professional email communication.Demonstrated ability to manage multiple tasks and priorities while maintaining accuracy and attention to detail.Evidence of stable work history with demonstrated tenure in previous roles.Ability to collaborate effectively with cross-functional partners, including engineering teams.Strong organizational skills and a commitment to follow-through on customer requests and deadlines.

Additional Skills & Qualifications

Experience in the service industry, such as hospitality or retail, with a strong customer focus.Track record of promotion or increased responsibility in previous positions, demonstrating growth and initiative.Familiarity with systems such as SAP, Ariba Portal, or P21 is a plus but not required.Comfort working in a fast-paced, high-volume environment while maintaining a high standard of service.Enthusiasm for working in a collaborative, engagement-focused culture that values mentoring and development.

Work Environment

The role is based in a modern, well-appointed office environment where employees sit in individual cubicles arranged in pods of four, encouraging collaboration while still providing personal workspace. Managers sit in nearby offices and maintain an accessible, supportive presence. The facility serves as a key headquarters location for SAP-related operations and is frequently described internally as a favorite branch due to its positive atmosphere and culture. The company emphasizes strong employee engagement with activities such as spirit weeks, themed days, bingo, and pizza gatherings that foster a sense of community. Employees also have access to a vitality app that allows them to earn rewards and incentives for participation. The site operates as a 100% green location with a strong commitment to sustainability, including the elimination of disposable mugs and plastic items. The overall environment is professional yet friendly, with a focus on mentorship, thorough training, and long-term job stability.

Job Type & Location

This is a Contract to Hire position based out of Brooklyn Park, MN.

Pay and Benefits

The pay range for this position is $28.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n
• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Brooklyn Park,MN.

Application Deadline

This position is anticipated to close on Apr 24, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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