Job Title

Account Manager

Job Description Summary

Step into a senior leadership opportunity managing a national property portfolio for a leading Australian health and wellbeing organization.

We’re seeking an experienced Account Manager to lead both the strategic and operational performance of a large, diverse facilities portfolio. This is a high-impact role combining client leadership, commercial accountability, and senior Facilities Management expertise.

If you’re a commercially astute FM leader who thrives in complex environments and enjoys partnering with executive stakeholders - this role is for you.

Job Description

The Opportunity

As Account Manager, you will:

Lead the end-to-end strategic and operational management of a national portfolio

Act as the primary senior interface between Cushman & Wakefield and the client

Drive account performance, retention and sustainable growth

Oversee hard and soft FM service delivery across multiple sites

Own financial performance including P&L, budgeting and reforecasting

Lead-governance, compliance, risk management and contractor performance

Coach and develop a multidisciplinary FM team nationally

You will play a critical role in ensuring services are delivered safely, efficiently and in line with agreed KPIs, SLAs and commercial objectives.

Key Responsibilities

Build trusted relationships with senior stakeholders across property, finance, operations and risk

Lead portfolio reviews, performance reporting and governance forums

Identify value-add opportunities and continuous improvement initiatives

Own P&L performance and financial outcomes for the account

Facilities & Operational Management

Provide senior oversight of hard & soft FM services nationally

Ensure planned, reactive and lifecycle maintenance is delivered on time and within budget

Act as escalation point for critical incidents and emergency response

Maintain accurate asset registers and portfolio data

Financial & Risk Management

Lead annual budget build and forecasting (opex, capex, lifecycle)

Monitor compliance with WHS, environmental and regulatory obligations

Manage contractor performance and drive corrective action where required

Support internal and external audits

Leadership & Culture

Lead and mentor Facilities Coordinators and support teams

Promote a strong “one team” culture across shared services

Model safety, compliance and professional standards

About You

You are a confident senior FM professional who combines operational depth with strong commercial capability.

You will bring:

5+ years’ experience in Facilities Management (national or multi-site portfolio preferred)

Strong financial acumen including budget ownership and P&L accountability

Demonstrated experience managing complex client relationships

Proven ability to deliver against KPIs and SLAs

Strong understanding of risk, compliance and governance

Excellent communication and stakeholder management skills

A proactive, solutions-focused mindset

Experience in healthcare or complex regulated environments will be highly regarded.

Why Join Us?

At Cushman & Wakefield, we’re transforming the way people work, shop and live. When you join us, you’ll benefit from:

· Competitive salary package

· Career progression within a global organization

· Flexible hybrid working

· Inclusive, supportive culture

· Commitment to safety and wellbeing

We are proud to be an inclusive employer and strongly encourage applications from Aboriginal and Torres Strait Islander people and candidates from diverse backgrounds.

 

 

 

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”