JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Overview

JLL seeks an experienced Account Manager to serve as the primary point of contact for key client accounts, ensuring seamless delivery of integrated real estate services while maintaining the highest standards of client satisfaction. This role requires a strategic professional who can manage complex real estate portfolios, coordinate cross-functional teams, and drive operational excellence across all service lines.

Key Responsibilities

Client Relationship Management Serve as the single point of accountability for assigned client accounts, building and maintaining strong strategic relationships with C-level executives and senior decision-makers. Develop deep understanding of client business objectives, real estate strategies, and organizational culture to anticipate needs and provide proactive solutions. Conduct regular business reviews, presenting portfolio performance metrics, market insights, and strategic recommendations to drive value creation.

Portfolio Operations Management Oversee end-to-end operations across the client's entire real estate portfolio, ensuring consistent service delivery standards and seamless coordination between all JLL service lines including facility management, project management, leasing, and strategic consulting. Implement and monitor operational procedures, quality standards, and performance metrics to maintain excellence in service delivery. Identify operational efficiencies and cost optimization opportunities while maintaining service quality.

Team Leadership and Coordination Lead cross-functional account teams comprising facility managers, project managers, leasing professionals, and support staff to ensure unified service delivery. Establish clear communication protocols, performance expectations, and accountability structures across all team members. Facilitate regular team meetings and coordination sessions to maintain alignment on client objectives and operational priorities.

Financial and Performance Management Manage account P&L responsibility, including budget oversight, forecasting, and financial performance optimization. Monitor key performance indicators, service level agreements, and client satisfaction metrics. Prepare comprehensive monthly, quarterly, and annual reports detailing operational performance, financial metrics, market trends, and strategic recommendations.

Required Qualifications

Experience and Background Minimum 10 + years of experience in commercial real estate services, corporate real estate, or related client services roles with demonstrated account management expertise. Previous experience managing large, complex real estate portfolios exceeding 1 million square feet or multi-site operations strongly preferred. Proven track record of managing P&L responsibility and driving client satisfaction in professional services environment.

Technical Competencies Advanced knowledge of commercial real estate operations including facility management, lease administration, project management, and space planning. Proficiency with real estate management systems (CAFM/IWMS platforms), financial modeling, and advanced Excel capabilities. Strong understanding of building systems, operations, and maintenance requirements. Knowledge of sustainability practices and workplace strategy trends preferred.

Professional Skills Exceptional communication and presentation skills with ability to interface effectively with C-suite executives and senior stakeholders. Strong analytical and problem-solving capabilities with attention to detail and accuracy. Demonstrated leadership experience with ability to influence and motivate cross-functional teams.

Core Competencies Strategic thinking with ability to translate client business objectives into real estate solutions. Strong business acumen and financial management skills. Ability to work in fast-paced, dynamic environment while managing multiple priorities. Client service orientation with focus on building long-term relationships and delivering measurable value.

Education Bachelor's degree required, preferably in Business Administration, Real Estate, Engineering, or related field. MBA or relevant master's degree preferred.

What We Offer Competitive base salary with performance-based incentive compensation, comprehensive benefits package including health, dental, and vision coverage, 401(k) with company match, professional development opportunities, and flexible work arrangements supporting work-life balance.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.