Account Manager – Retail Customer Success (Fixed-Term Contract)

Hybrid: 3 days per week in the office (UK-based)

We are seeking a highly organised, diligent, and adaptable Account Manager to join our Retail Customer Success Team on a fixed-term contract. This role is vital in driving upsell and renewals within your allocated customer accounts, ensuring lasting customer satisfaction and revenue growth.

As an Account Manager, you will play a key role in managing relationships, driving upsell opportunities, and handling contract renewals. You will be responsible for building quotations, negotiating terms, and closing deals. Additionally, you will address all customer-related queries via email, phone, and online meetings, while maintaining accurate CRM records.