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Role Purpose/Business Unit:

 

To oversee and manage customer relationships of the large enterprise customers/key accounts, leveraging of our products and solutions to address the customer needs. Enables the solution delivery through collaborating with internal and external stakeholders with the objective to defend and grow the base. Drives and delivers sales targets, customer experience and commercial objectives of the portfolio through sales discipline and practice of account planning, pipeline and opportunity management

Your responsibilities will include:

 

Sales & Stakeholder Management

Primary owner of all customer relationship building and engagements in the designated portfolioProactively mitigates and defends the base while driving portfolio revenue growthDevelop a healthy, productive and respectful relationship with all key customers/ stakeholders based on integrity and professionalism.Acquire a thorough understanding of key customer needs and requirements, to provide relevant and value adding solutions to deepen the relationship and service offeringsUphold sales best practice of accurately documenting sales plans, account development plans (ADP), engagement plans, tracking and monitoring sales conversions and implementationDevelop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed.Own escalated customer complaints for the portfolio and collaborate with the relevant internal stakeholders to ensure they are closed to cultivate trust and delight our customers.To support finance in recovering overdue and non-payment by clients.Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.Serve as the link of communication between key customers and internal teams to ensure both proactive and reactive engagements are managed seamless.Play an integral part in generating new sales that will turn into long-lasting relationships.Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Reporting

Prepare monthly/ Weekly Run Rate and Demand ManagementPerform Sales Analysis by productAnnual Sales Strategy & Budget PlanningPrepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.Forecast and track key account metricsPrepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)The ideal candidate for this role will have:

 

B Degree/EquivalentA Post Graduate Degree advantageousA minimum of 3+ years’ (Account Manager) OR 5+ years’ (Senior Account Manager) work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
Portfolio managementAbility to increase NPS results and reduce administrative expenseAbility to build relationshipsA valid driver’s licence

Technical Competencies 

Experience in solution selling within enterprise customersDeep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisationAbility to translate customer’s objectives and strategy into relevant Vodacom Business propositionsSuccessful track record of managing multi- industry sales and demonstrate profitable revenue growth

Behavioural Competencies 

Customer Focus: Prioritizing customer needs and delivering excellent serviceAccountability: seeks feedback and identifies opportunities for improvement or innovationCollaboration: Actively fosters collaboration, seeks input and effectively partnersResilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindsetFlexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

Enticing incentive programs and competitive benefit packagesRetirement funds, risk benefits, and medical aid benefitsCell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

 

Closing date for Applications: 28 August 2025. 

The base location for this role is Vodacom East London. 

 

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.