Our Company PharMerica Overview Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today! Schedule: Monday - Friday 8am - 5pm Responsibilities • Deploys advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives• Engages with the C-Suite, Regional or Facility leadership to discuss Quarterly Business Reviews and Pharmacy Optimization Services• The Corporate Account Manager owns client issue escalation and resolution process. Working directly with key internal partners, the Account Manager achieves timely responses on all issues along with setting proper expectations for clients• Manages their client base through the company’s CRM software. This includes the tracking and management of activities, tasks, contacts, and other material events with clients. It will also document the up-selling of products and solutions, and how those relate to the overall retention strategy• On a quarterly or semi-annual basis, is responsible for the preparation and participation in a Book of Business Review with Management• Collaborates and assists the sales team in serving the account• Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training and oversees the implementation of new facilities. The Corporate Account Manager will also provide educational materials to facilitate compliance with procedures, tools, and resources• Works with other disciplines (credit/collections, contracting, and marketing) to assure that corporate billing and receivables standards are achieved• May attend corporate/networking events and conferences• Establishes productive, professional relationships with key personnel in partner accounts• Performs other tasks as assigned Qualifications Education/Learning Experience: + Required: Bachelor’s Degree in business or related field + Desired: MBA Work Experience: + Desired: Previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting Skills/Knowledge: + Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem-solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team + Desired: SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing Behavior Competencies: + Required: Customer service orientation, adaptability, interpersonal/communication orientation, planning/organizing, results oriented, problem solver, training and development focused; effective decision-maker; commitment to process improvement; innovative; organizational/job knowledge About our Line of Business PharMerica, an affiliate of BrightSpring Health Services, is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations, and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies, offering unmatched company culture, employee development, and advancement opportunities. For more information, please visitwww.pharmerica.com. Follow us onFacebook (https://www.facebook.com/PharMericaCorp) ,LinkedIn (https://www.linkedin.com/company/pharmerica) , andX (https://x.com/PharMericaCorp) . Salary Range USD $68,900.00 - $86,200.00 / Year ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com . Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information. Job LocationsUS-PA-HORSHAM ID 2025-173058 Line of Business PharMerica Position Type Full-Time Pay Min USD $68,900.00/Yr. Pay Max USD $86,200.00/Yr.