Description We are looking for a dedicated Account Manager to join our team in Grand Prairie, Texas, on a Contract-to-Permanent basis. In this role, you will act as a key liaison between clients and internal teams, ensuring exceptional service delivery and fostering long-term relationships. Your ability to manage accounts, coordinate inventory, and support client invoicing will play a vital role in driving customer satisfaction and operational success. Responsibilities: • Handle daily communication with assigned client accounts, ensuring prompt issue resolution and maintaining high levels of satisfaction. • Collaborate with internal teams to coordinate service delivery and address client concerns effectively. • Monitor account activities to identify recurring needs, service gaps, and areas for process improvement. • Maintain detailed and accurate records of client interactions and account status updates within company systems. • Track and report on account performance metrics, including response times, service quality, and fulfillment status. • Identify upselling and cross-selling opportunities to enhance client relationships and support organizational growth. • Manage a portfolio of client accounts, meeting revenue targets and delivering exceptional service. • Oversee client onboarding processes to ensure seamless integration and positive initial experiences. • Escalate critical issues to appropriate leadership when necessary to mitigate risks to client satisfaction or retention. • Develop and refine account management procedures to improve service consistency and operational efficiency. Requirements • Proven experience in account management, preferably in a B2B setting. • Strong skills in inside sales and building long-term relationships with clients. • Ability to handle inbound inquiries and provide exceptional customer service. • Proficiency in tracking and analyzing account performance metrics. • Excellent communication and organizational skills to manage multiple priorities effectively. • Familiarity with inventory coordination and client invoicing processes. • Demonstrated ability to identify upselling opportunities and drive account growth. • Capacity to adapt to evolving client needs and company processes. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .