Company description About the agency Machine_ is a TTL creative solutions agency represented across Cape Town and Johannesburg and is home to over 100 adventurous minds. At Machine_ we don’t believe that intuition and gut feel are enough. That’s why everything we do starts with an insight. Our team of experts uses these insights to create impactful and accountable solutions that touch consumers at every point in their connected world. Machine_ is part of Publicis Groupe, one of the fastest-growing global networks. Machine’s mantra of being Never Afraid, underpins our values of; doing the right thing, being curious, solution orientated and at its core truly caring about the work, our clients and our people. Living this mantra daily helps grow our clients’ businesses and these are the values we look for when recruiting new talent. The right personality is just as important as the right experience – so we are likely to be very picky when choosing the right candidate. We’re here to work hard and have fun while doing it. Overview As an Account Manager, you’ll be the key link between our clients and our creative teams. You will lead day-to-day client communications, manage campaign delivery, and ensure the creative output aligns with client expectations and business objectives. You’ll be responsible for building strong relationships, growing accounts, and delivering high-quality work—on time and on budget. Responsibilities The Account Manager will be responsible for: Client Management Act as the main point of contact for assigned client accounts Build and maintain strong, trusted relationships with clients Understand client goals, objectives, and industries to provide strategic input Project & Campaign Management Lead the execution of through-the-line campaigns (digital, ATL, BTL, experiential) Write clear creative briefs and collaborate closely with strategy and creative teams Oversee timelines, budgets, and internal workflows to ensure timely delivery Manage feedback loops and approvals with clients efficiently and professionally Financial Oversight Track project budgets, generate estimates, and manage scopes of work Support invoicing and ensure profitability on account Strategic Growth & Account Development Identify upsell or cross-sell opportunities within existing accounts Support pitches and new business opportunities when needed Qualifications 3–5 years of experience in an account management role within a creative or advertising agency Strong understanding of integrated marketing campaigns (digital, social, ATL, BTL) Excellent communication and interpersonal skills Highly organised, detail-oriented, and able to manage multiple projects simultaneously Confident in presenting work and ideas to clients A natural collaborator who thrives in a team environment Familiarity with tools like Chase, MS Projects, Resource Guru Additional information Candidates must please submit a concise CV with references, only shortlisted candidates will be contacted. Should you not hear from us within 2-3 weeks after submitting your application, please consider your application as unsuccessful. Publicis Groupe is proud to be an equal opportunity employer and prohibits any forms of Discrimination or Harassment. We celebrate diversity and are committed to creating an inclusive environment for all our employees in line with our Employment Equity Plan. All appointments will be based on qualifications, experience and best fit but preference will be given to candidates from designated groups.