Redwood City, CA, 94061, USA
17 hours ago
Account Manager
**Position Summary** Directly responsible for the overall supervision of the janitorial staff to a large project or a group of accounts making up a District at a branch. **Functional Accountabilities** · Responsible to maintain assigned accounts to customer cleaning specifications. · Responsible for training janitorial staff in proper ABM cleaning techniques and safe practices. · Work with Branch Manager and District Manager to ensure proper safety and HR training has been provided for all employees. · Assist in ordering cleaning and/or paper supplies for each account. · Respond to customer issues as necessary or as directed Branch Manager and District Manager · Submits employee timecards/LMS records to ensure proper wage payment to employee. · Submits employee complete time off request forms to ensure proper benefit payment to employee. · Assist in development of replacement for all lead leadership positions · Lead a team of cleaners engaged in performing custodial work; provide clear direction, training and assistance to employees; coordinates daily work activities not limited to periodic schedules: organize, prioritize and assign work, monitors status of work, inspects completed work and troubleshoots problem situations. **Job Expectations** · Maintain each account with budgeted labor each month to control costs. · Meet with the building managers and tenants on a daily basis to take requests, work orders, special job, and answer questions. · Perform quality control inspections of each account to include: Safety and HR reporting, plus LMS reporting. · Contribute to district/branch financial performance by aggressively seeking tag, sale opportunities; report them to District Manager and Branch Manager. · Provide an environment that will allow subordinates to grow and develop skills for future advancement. · Lead by example: adhere to branch, corporate, division and region policies. · Provide support and leadership in special projects/initiatives as directed by the District or Branch Manager. · Where applicable; maintain working relationship with labor unions. · Review the scope of work and maintain the periodic schedule for each account, including all tag work. · Complete and return all paperwork to the District Manager daily. Example: Payroll, holidays, vacation, sick time, birthday, time cards (e-pay), floating holidays and leave of absent. · Complete and return all Human Resource paper work on time and according to procedures. Example: Change of address, change of tax forms, terminations, corrective actions and any other HR requests by the associates. · Reports to the building management of all building needs such as late night requests and repairs needed. · Creates proposals and quotes for special jobs requested by tenants, including getting their approvals in writing. · Schedule all projects, periodic and special work utilizing excel spread sheets created for each BU# and validate all control quality points. · Schedule vacation and holidays for all employees and assure replacements are screened and trained. · Inspect all cleaning operations, ensure quality levels are being met · Participate in all aspects of new employee orientation including all the site training. This includes safety, facility rules, procedures, new cleaning techniques, and equipment usage, service and chemical use. · Manage all faces of the work order process. · Closely work with all building departments. · Coordinate shift operations to ensure coverage and completion. · Order supplies, chemicals, equipment, parts and uniforms for all employees. · Respond to all emergency requests, e-mails and phone calls. **Pay:** $ $115,000 – 130,000 per year DOE. The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. **Benefit** **Information:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf)
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