With a global network in over 220 countries and territories, DHL is the most international company in the world and can offer solutions for all logistics needs. At DHL Supply Chain we create competitive advantages for our customers through customised warehousing and transportation services. We combine our global scale with local knowledge and sector experience. Every day we connect people, improving their lives.

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When you work with us you'll find that we deliver results; without compromising on respect. At DHL, we know our people are our strength and hire talented people from all backgrounds. Diversity enriches our workplace, drives our success and helps us deliver excellence. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be. Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment.

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As an Account Manager at DHL, you’ll manage, retain, develop and grow the customer business, ensuring profitable growth, excellence in operations, customer satisfaction and attracting new business streams from customers.

IN THIS JOB YOU WILL BE:

\n\nDeveloping annual customer business plans that support agreed strategies\nEnabling and managing the achievement of service performance that exceeds customers’ expectations\nPartnering with our customers by proactively reviewing and improving business processes to improve productivity and add value to DHL services\nFacilitating and leading the weekly, monthly and quarterly customer reviews\nAccountability for accurate and timely customer billing, payment of invoices, and monthly P&L reviews\nAdherence to and compliance with DHL policies and SOPs\nResponsibility for resolving customer issues as first port of call\nContinuously maintaining and developing relationships with customers\nLeading customer contract renewals including cost modelling, business case development, and negotiation\nFacilitating operational Change Requests and projects\nConducting regular operational performance reviews and identifying opportunities\nSupporting the warehouse operation, driving continuous improvement & cost down opportunities\n\n

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

\n\nStrong interpersonal skills, with demonstrated strengths in presentation, negotiation and influencing.\nDegree qualification in Business, Management or Supply Chain would be advantageous\nExperience with managing client expectations and performing to SLA’s\nOpen and effective communication skills – verbal and written, as this is critical to the success of this role\nProfessionalism in presentation – dress and manner when meeting, and liaising with Clients\nAdvanced PC skills within the Microsoft Office suite\nThe ability to influence, lead and motivate across all levels and parties\nThe ability to manage multiple conflicting priorities effectively and professionally\n\n

WHAT’S IN IT FOR YOU?

\n\nGrow as much as you want to grow – with a variety of learning opportunities, and access to one of the most innovative and comprehensive “Certified Supply Chain Specialist” training programmes in the world\nAttractive salary, Monday to Friday role\nEmployee Assistance Programme available\nBirthday Leave\nPERKS employee benefits programme which includes discounts off fuel, grocery and retail\nYou’ll be part of a highly engaged diverse team of passionate people and experiences\nAccess to a fast moving and innovative supply chain technology\nWork for a company who is committed to Living Responsibility which means not only adhering to ethical standards and norms but also social commitment and responsibility towards the environment\nOpportunity to participate in initiatives such as our Women's Network and environmental initiative\nA supportive work environment where excellent work is rewarded.\nYou will be exposed to other business units including finance, operations and much, much more\nA great opportunity to make your mark in a growing and essential industry, DHL Supply Chain offers amazing career development (both locally and globally)\n\n

If you’re a team player with a can-do attitude looking for an environment where you will be well supported by your manager and team, apply now!