Job Overview

The Account Manager serves as the overall account owner, liaison, and concierge for customers in the pharmaceutical and healthcare industries.  The focus of this position will center on the planning, execution, and strategy of digital campaigns within the email channel and other innovative technologies and products.  A successful Account Manager will display aptitude in the delivery/execution of campaigns, initiatives, and related technology.  The Account Manager helps maximize client program performance within the project budget and is accountable for directly managing/executing client projects from inception to completion and onto renewal.  The Account Manager will support his/her manager and the Vice President of Digital Solutions when new services are offered and will be accountable for growing opportunities primarily within existing execution accounts.

Job Responsibilities 

Financial

Retain year-over-year revenue for assigned accounts

Seek expansion opportunities and grow assigned accounts by identifying unmet needs and responding to strategic client issues

Forecast and ensure maximum revenue recognition as measured by P&L, margins, targets,

And other financial metrics

Client Relations

Serve as main point-of-contact to Client teams and Agencies

Build loyalty and cultivate relationships with Client teams and Agencies

Demonstrate knowledge with DMD’s product and service offerings

Utilize learning derived from results and offer expertise and strategy for campaigns to drive future strategy

Drive/lead presentations for Client Team/Agencies and support Sales VP in senior level presentations

Visit client sites if needed and designated by supervisor

 Project Management

Tactical oversight and project management of all campaigns for which this Account Manager is lead

Ensure projects are on budget, in scope, and on time

Execute or coordinate tasks, including list pulls, reports, email testing/deployments, and Live (Deployment) file creation

Collaborate with functional  teams to ensure all projects are developed for the best end-user experience

Process

Assist Sales VP with contracting of new business

Work with Sales VP or lead contracting for expansion and renewals in existing business

Communicate client needs and expectations clearly across development teams

Understand the needs of the client and translate those needs into a tactical plan of execution

Collaborate with functional teams to ensure all projects are developed for the best end-user experience

Analyze results data and communicate the findings in a meaningful way to clients

JOB REQUIREMENTS

Four-year bachelor’s degree

Project Management experience

2+ years of account management experience

Understanding of email marketing as a primary communication channel

Knowledge of digital marketing within the pharmaceutical and/or healthcare industries is desirable

High client-satisfaction skills with commitment to quality

Ability to establish, manage, and maintain key relationships at Client team and Agency levels

Ability to manage project execution for successful deliveries

Ability to demonstrate strong leadership and exercise good judgment and diplomacy with both clients and internal teams

Ability to identify opportunities for campaign expansion or extension

Ability to support multiple teams/assignments

Ability to grow business within established portfolio of accounts

Proficiency in revenue recognition practices

Willingness to travel for client and corporate meetings as needed

Commitment to utilization of systems and tools

Amenable to work on Hybrid Set up in Mckinley, Taguig

Amenable to work on night shift schedule

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.