ING Luxembourg is seeking an Account Manager for a fixed-term contract (CDD) of one year, running until 30 September 2026."

As an Account Manager(m/f), your main tasks will be to :

•    Manage a portfolio of clients in collaboration with the Relationship Managers

•    Ensure the day-to-day banking follow-up of clients by providing them a daily support (analysis, data management, client events, research, manage the entry into relations with new clients, follow up on payments, respond to clients' expectations and needs via telephone and email….)

•    Follow-up and monitoring of the transactions of our clients (KYT)

•    Ensure a smooth and safe management of clients’ data

•    Strong collaboration within the team and other departments to serve the clients’ needs

•    Respect and improvement of the processes
•    Identify sales-leads and develop cross-selling of products such as electronic banking, foreign exchange, etc
 
Your profile:
Competencies / Behaviour:
•    Good team spirit

•    Risk Management oriented
•    High level of communication
•    Commercial skills

•    Good administrative organization
•    Autonomy and proactivity

•    Adaptability

•    Solution-oriented
•    Proficiency in computer and office automation tools, in particular Word, Excel, Outlook, Internet and PowerPoint

•    Good knowledge in KYC (Know Your Customer)