The Account Manager – Entertainment & Sport is responsible for proactively managing, developing, and growing a portfolio of Entertainment and Sport focused accounts, spanning film, TV, streaming, music, sports entertainment, production, touring, and live events. This role puts the customer at the heart of everything we do by simplifying processes, anticipating needs, and delivering tailored solutions. You will manage accounts on a national, regional, and global basis (where relevant) and be accountable for performance, revenue growth, and share shift into Hilton. The role includes both account management and business development: identifying and closing new opportunities within and beyond the existing account base.

As part of the Hilton Worldwide Sales team, the Account Manager will drive both transient and group business into Hilton’s portfolio of hotels, with a strong focus on Entertainment & Sport specific segments such as:

Production crew & talentLong‑stay/relocation for film & TVTour & travel for performers, athletes, media, or VIPsPress junkets, premieres, screenings, and event‑related blocksSports teams and sponsor groups

What will I be doing?

Key responsibilities include managing RFPs, negotiating agreements, converting group leads, organizing familiarization trips, presenting new openings, and representing Hilton at industry trade shows and entertainment market events.

Planning Activities 25%

Develops entertainment‑focused transient and group strategy for the account portfolio.Conducts total account management, identifying key segments (production, touring, live sports events) to drive share.Identifies and evaluates new business opportunities within existing and emerging entertainment accounts.Builds and executes strategic account development plans; communicates key messages internally and externally.Establishes processes and frameworks to manage the account base efficiently and effectively.Develops strong relationships with key hotels receiving entertainment business, understanding their needs and operational nuances for this sector.

Organizing Activities 25%

Implements account plans aligned with Hilton’s revenue strategies.Manages the RFP process with support teams (where relevant) to maximize solicited and accepted hotels.Ensures timely, relevant updates for stakeholders across production schedules, group needs, and touring calendars.Builds trusted, long‑term relationships with customers and entertainment industry partners.Works closely with global leads, sub‑account handlers, and third‑party agencies (e.g., production housing agencies, touring travel managers, specialist Entertainment and Sport DMCs).Develops targeted Account Plans with objectives, timelines, and sales actions to maximize penetration.Represents Hilton at entertainment‑specific events, festivals, and trade shows.

Directing Activities 15%

Drives organizational directives to Hilton Direct and partner support teams to achieve goals.Reviews and updates account plans regularly; ensures Salesforce records are accurate and complete.Implements marketing initiatives tailored to Entertainment & Sport clients (e.g., production‑friendly hotels, touring packages, event‑city promotions).Aligns with Marketing to deliver campaigns supporting segment growth and share shift.

Team Co-ordination Activities 15%

Conducts effective communication and 1:1s with Hilton Direct and internal support teams.Provides guidance and direction in navigating entertainment segment complexity (e.g., confidentiality, fast‑changing production schedules).Supports colleagues during client appointments, hotel visits, and familiarization trips.

Controlling Activities 20%

Tracks actual performance against targets; takes corrective action where necessary.Ensures implementation of the Account Development Plan and provides feedback.Maintains accurate customer data, requirements, and activity logs in Salesforce.Works with Hilton Direct and Sales Support to ensure tasks are executed according to client expectations.Produces timely management reports to review performance and guide future planning.Reviews customer base regularly to identify new opportunities in the entertainment sector.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company.

Participates in sales workshops and cross‑team projects supporting broader HWS strategies.Ensures consistent communication with account teams to maximize impact and collaboration.Plans and attends Fam Trips, ensuring unique entertainment‑aligned itineraries and experiences.Provides support for face‑to‑face meetings, presentations, and customer engagements.Additional responsibilities as assigned.

Direct Reports

None but may have responsibility to support and work alongside Hilton Direct and other Sales support functions 

 

What are we looking for?

The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.

The ideal candidate will demonstrate:

Skills & Competencies

Excellent communication and presentation skills.Strong cross‑functional collaboration and stakeholder management.Analytical ability to interpret financial data and make strategic recommendations.High ethical standards and discretion - critical in entertainment and sport environments.Ability to initiate actions, prioritize effectively, and work independently.Strong critical thinking and problem‑solving skills.Ability to handle multiple projects in fast‑paced, time‑sensitive entertainment and sport environments.Creativity and adaptability when working with dynamic production and touring timelines.Strong relationship management and professional presence.

Required Qualifications

University degree or equivalent experience.Significant experience in customer‑facing, revenue‑generating roles.Experience working in multicultural and international settings.Fluency in English.Proficiency in Microsoft Office.

Preferred Qualifications

Experience in entertainment and sport focused account management (film, TV, streaming, music, sport, touring, events).Hospitality industry experience (Sales, Marketing, Revenue, or Operations).International exposure and/or second European language.Strong understanding of entertainment production cycles and stakeholder ecosystems.

Proficiency in Salesforce CRM.

 

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!