Primary Job Functions 

 

This section describes the primary /essential responsibilities that this job performs.   

 

Manage and grow relationships with national retail accounts, ensuring customer satisfaction and increased market share.  Develop and execute sales strategies aligned with company objectives, focusing on revenue growth and profitability.  Oversee product assortment, merchandising plans, and promotional programs to optimize sales performance.  Collaborate with marketing teams to design and implement effective campaigns tailored to each account.  Use IT systems and data analytics to assess performance metrics, forecast demand, and identify growth opportunities.  Coordinate cross-functional activities between sales, marketing, supply chain, and product development teams.  Conduct business reviews and present performance reports to internal stakeholders and customers.  Monitor competitive activity and industry trends to recommend strategic adjustments.  Leverage AI-powered tools to uncover customer insights, analyze data/trends, and identify growth opportunities  Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc.     Coordinate and manage the work of employees by directing members of the team to meet the area’s goals.  Audit regularly to ensure standard operating procedures are being adhered to.   Manage employee performance and assist employees in making improvements to their performance through coaching, mentoring and administering performance reviews.  Recommend, plan and/or implement employee training and skill development activities.   Audit, maintain and ensure employee time-keeping and absentee records are accurate.  Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities.  Manage resources to optimize equipment, facilities, employees, methods and materials.  Demonstrate the Company’s Core and Growth Values in the performance of all job functions. 

 

Secondary Job Functions 

 

This section describes the secondary responsibilities that this job performs.  

 

Maintain reliable attendance.  Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.  Complete other assignments and special projects as requested.  

 

Job Qualifications 

 

Education: 

Bachelor's degree in business, Marketing, Sales, or related field. 

Experience: 

5+ years of experience in national account management, preferably in furniture, retail, or consumer goods.  Proven track record of achieving sales targets and managing high-value accounts.  Strong understanding of merchandising principles and market dynamics.  Proficiency in IT systems, CRM software, and data-driven decision-making tools.  Exceptional communication, negotiation, and presentation skills. 

Licenses or Certifications 

None 

Knowledge, Skills and Abilities 

Strong attention to detail  Excellent verbal and written communication skills  Excellent interpersonal skills  Effective time management and organizational skills   Work independently as well as in a team environment  Document management system  Analytical and problem solving skills  Maintain confidentiality  Working knowledge of Continuous Improvement  Handle multiple projects simultaneously within established time constraints   Proficient computer skills, including experience with Microsoft Office Suite, internet  Perform under strong demands in a fast-paced environment  Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect  Display empathy, understanding and patience with employees and external customers   Respond professionally in situations with difficult employee/vendor/customer issues or inquiries 

 

Schedule Expectations 

 

Is this position required to travel?  If so, how often? Ability to travel as needed to meet with clients and attend industry events.  Flexible and willing to work extended hours when necessary.  

 

Job Competencies  

Ethics and values   Integrity and trust