Combined Insurance, a proud member of the Chubb family, is excited to invite a dynamic and motivated Account Manager to join our fast-paced, high-energy, and rapidly growing organization. With over 100 years of excellence in the insurance industry, we have built a strong tradition of success and innovation. Be part of a team of dedicated, talented professionals who are passionate about making a difference—join us and take your career to the next level!

 

Job Summary 

 

The Account Manager plays a pivotal role in fostering strong, mutually beneficial relationships with Sales Agents, Account Executives, brokers, and clients. This position is integral to ensuring the seamless sales, enrollment, and post-sales support of voluntary insurance products within our fast-growing Combined Insurance Operations division.

 

As the primary liaison between external stakeholders (agents, brokers, and clients) and internal teams, the Account Manager will focus on resolving post-enrollment issues, enhancing the overall client experience, and driving operational excellence. Success in this role requires exceptional relationship management, communication, and problem-solving skills to meet the diverse needs of our sales organization, brokers, and employer groups.

 

Key Responsibilities

 

Act as the primary liaison between external clients, agents, brokers, and internal teams, ensuring clear and effective communication.Partner with Sales and Operations Teams to collaborate on articulating and delivering the Combined Insurance servicing value proposition to agents, brokers, and employer partners.Proactively address and resolve post-enrollment issues, managing expectations while providing timely updates on status, challenges, and timelines.Work closely with the Onboarding and Implementation Teams to facilitate a smooth transition to Home Office operations for billing, reporting, and ongoing client support.Provide professional, timely assistance to clients, brokers, and sales teams, managing escalations and ensuring a positive experience.Build trust-based relationships with brokers, clients, agents, and internal teams to foster long-term partnerships.Collaborate with underwriting, claims, and enrollment processing teams to resolve issues and ensure client satisfaction.Identify potential risks or concerns, consult with internal partners, and develop proactive action plans to address challenges and opportunities.Represent the company in client, broker, or agent meetings as needed.Perform other responsibilities as assigned to support the organization’s goals and strategic initiatives.

 

Skills And Competencies

 

Exceptional verbal and written communication skills, with a strong customer service orientation.Proven ability to manage work across multiple functions and locations.Strong consultative and relationship-building skills, with the ability to influence stakeholders.Effective problem-solving and escalation management capabilities.Excellent organizational and time management skills, with the ability to prioritize and multitask in a fast-paced environment.Proficiency in Microsoft Excel and other relevant tools.Flexibility to travel as required.

 

Education And Experience

 

Preferred: Bachelor’s degree or equivalent work experience.Required Experience:Minimum of 5 years in the benefits or insurance industry, with a focus on voluntary products.At least 5 years of experience managing large accounts or client relationships.

Familiarity with industry-standard enrollment platforms such as Selerix and Employee Navigator is highly desirable.

 

The pay range for the role is $67,300 to 114,400. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.