Since 1973, Ponderosa Insurance Agency, a division of Repwest Insurance, has been a specialist in self-storage insurance. Established by experts from both the self-storage and insurance industries, we understand what it takes to protect both your self-storage facility and tenants. Ponderosa Insurance is a part of the U-Haul Holding Co family of companies and sister company to U-Haul International.
Under the direction of the Program Director, the Account Manager Supervisor will proactively cultivate current client relationships to grow Safestor Tenant Insurance participation across the nation with a team of Account Managers. Account managers will work with local and national team members to consult and service Safestor clients within the self-storage industry. The ideal candidate will have strong organizational, communication, negotiation, and interpersonal skills and be able to lead a team of Account Managers.
Primary Responsibilities Include but are not limited to:?
Team Leadership & Performance Management
Supervise Account Managers and provide coaching, mentorship, and performance feedback.
Set and monitor key performance indicators (KPIs) to ensure team goals are met.
Train team members in sales techniques, account management, best practices, and communication skills.
Review team activity in Salesforce to ensure data accuracy and follow-through.
Assist the Director with team evaluations and professional development plans.
Account Management & Retention
Promote strong engagement with existing accounts to increase retention and account growth.
Establish and maintain retention standards for the team.
Oversee the follow-up of opportunities, renewals, and customer inquiries.
Travel as needed to Industry Events (Typically Spring and Fall)
Operational Responsibilities
Monitor and analyze budget performance compared to forecasts.
Stay up to-date with industry developments through training, trade publications, and networking.
Produce professional, concise written communications including correspondence, reports, and presentations.
Marketing & Sales Support
Support marketing campaigns by analyzing forecasts and participating in campaign planning.
Create or assist with marketing materials such as flyers, brochures, and event assets.
Maintain awareness of market trends, competitor insights, and product updates.
Coordinate company participation in trade shows, conferences, and industry events.
Manage social media accounts and assist in content planning.
Send email communications through platforms such as Salesforce and Constant Contact.
Qualities of an ideal candidate:
2 years leading a team or equivalent experience.
Must be detail-oriented
Enthusiastic and self-motivated
Logical and methodical approach to problem-solving
Works well in groups and individually
Enthusiastic about continual learning and applying what you’ve learned.
Strong verbal and written communication skills
Must be able to multi-task and take the initiative with projects.
P&C License Preferred
Education and Training: Bachelor's degree or equivalent experience.
Commission/Bonus: This is a salaried position. Opportunities for quarterly bonus.
U-Haul/Repwest Offers:
Full Medical coverage
Prescription plans
Dental & Vision Plans
New indoor fitness gym
Gym Reimbursement Program
Registered Dietitian Program
Weight Watchers
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University®
Business and travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness/Group Accident
24-hour physician available for kids
MetLaw Legal program
MetLife auto and home insurance
Mindset App Program
Discounts on cell phone plans, hotels, and more
LifeLock Identity Theft
Savvy consumer wellness programs - from health care tips to financial wellness
Dave Ramsey’s SmartDollar Program
U-Haul Federal Credit Union
Wellness Program
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.