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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Account Lead

Job Description

Account Lead, leads a Corporate Solutions account relationship for Horizon BCBS. The Corporate Solutions platform is our outsourcing business which provides real estate and workplace strategy, services, and technology to corporates and public institutions globally. This highly visible executive-level role is accountable for developing and implementing a strategic account plan which delights our client and ensures a healthy long-term relationship.  The Account Lead anticipates client needs, delivers to outperform on key performance indicators and builds financial plans to exceed growth and profitability targets. The Account Lead creates and manages high performing teams, which stay engaged and thriving.

Responsibilities include:

Delivering High Client Satisfaction

Aligns with client on key priorities and executes a strategic account plan that delivers against those prioritiesCommunicates well at an executive level, but also deeply knowledgeable in operational detail and able to engage tactically as required.Ensures service delivery is high quality and exceeds client expectationsAnticipates needs, responds to client issues in an expedient and professional mannerBuilds lasting relationships quickly

Building and Managing High Performing Teams

Hires, attracts and retains a team of top talent employees; improves team performance through regular coaching and feedback; provides recognitionUnderstands client’s key business drivers; focuses the team to ensure those priorities are aligned with our deliverablesEmbodies the firm’s values and core behaviors of collaboration, integrity and excellenceAdvances the firm’s diversity and inclusion priorities by focusing on hiring, rotation and promotionIdentify and groom successor candidates to Account Executive role

Achieving Financial Results

Develops the budget, manages to ensure plan is met or exceeded in growth and profitabilityRetains all appropriate business lines and expands business beyond existing product lines or geographiesDevelops compliance program to mitigate risk, ensures A/R is maintained within requirements

Drives the Sales Strategy & Contributes to the Growth of the Company

Proactively identifies areas to incorporate innovation into account operationsProactively identifies opportunities for expansion and cross sellingCreates and delivers effective, executive level reportingAdept at leading competitive contract renewals in partnership with Solutions DevelopmentProactively reaches out to other accounts to ensure leading practices are being deliveredBecomes internal reference for best in class service deliveryRecognizes opportunities for account growth, articulates the JLL value proposition and ensures best practice implementation across the delivery platform

Key Skills and Experience:

Relevant Degree in strategy, economics, business, management, or real estate. MBA and/or management consulting experience preferred.  MRICS or other professional designation desirableAt least 10 years’ experience in Hospitality, Facilities ManagementHigh level abilities with Microsoft Office (Excel, Word, PPT)Good written and verbal communication skillsAnalytical mind - able to assess optionsInnovation - think outside the box to come up with bright ideas to help solve client’s problemsBusiness case development experienceStrong project management skills, able to work to deadlines and under key milestones set by client

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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