At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a dynamic Customer Account Manager to join our Iron Mountain Australia team. In this role, you will be responsible for taking ownership of a designated portfolio of customers to ensure their satisfaction, secure favorable contract renewals, and drive strategic account growth, with an expectation to proactively pursue new business opportunities. As a trusted advisor, you will manage existing relationships to deliver exceptional service and innovative solutions while expanding the client base. 

What You’ll Do

In this role, you will:

Manage a portfolio of customers, building and nurturing strong relationships to foster long-term loyalty and satisfaction.

Collaborate with customers and internal stakeholders to develop and execute tailored account strategies for both short-term and long-term growth, and secure profitable contract renewals and agreements.

Ensure all account management activities align with Iron Mountain’s services and regulatory requirements by maintaining an in-depth product expertise to deliver value-driven solutions, and proactively pursuing new business opportunities to expand the account base.

What You’ll Bring

The ideal candidate will have:

Minimum 2 years of proven experience in B2B account management or a customer relationship role.

Strong knowledge of strategic planning, effective negotiation skills, and new business development techniques.

Proven ability in customer relationship management, demonstrating a proactive, customer-first mindset with a focus on delivering value and satisfaction.

Excellent communication and interpersonal abilities to serve as a trusted advisor to clients.

Call to Action

If you are a motivated Customer Account Manager ready to help our customers unlock the full potential of their partnership with a global industry leader and grow our business, apply now!