C.H. Robinson is seeking a Account Executive to join our Global Forwarding division.The Account Executive (AE) is responsible for driving growth and retention for smaller-sized net revenue customers’ accounts. Primary focus on building relationships and routines which retain the business while through qualification uncover potential growth opportunities within their account base.      

     

The Account Executive role is responsible for increasing branch revenue by developing existing accounts with a measured cadence of customer contact, working with pricing teams to ensure market competitiveness, enhancing revenue through process improvements and customer adhesion by cross-selling new products or services.   

Responsibilities:

Business Development:

Builds credible and personalized relationships at multiple levels across functional departments within the customer supply chainLeverages network SMEs to collaborate on the solution and pipeline development of product, mode, or service line opportunitiesConducts regular business reviews as needed by the account to uncover new opportunities for growth, increase sales, and retain and grow the businessProactively manages customer pricing strategy by leveraging internal tech, tools, and SMEsExpands market share by driving a qualification process with an active opportunity pipeline in AtmosphereCommunication plan to provide timely and relevant updates on the market and CHR

Customer Experience:

Creates and manages to Account SOPActs as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resourcesManages to customer performance expectations by ensuring quality execution against collaborating with internal partners to identify and resolve issues in a timely manner    Accountable to customer feedback, inclusive but not limited to NPS survey corrective response action planningParticipates in account implementation and transition from sales team

Efficiency & Financial Accountability:

Proactive reviews of financial results, volume, and service performance reports and reacts appropriately to create efficiencies and drive continuous improvement      Accountable to adopt and apply new tools and processes that improve overall workflowRegularly reviews AR dashboard and ensures timely action is taken with customers  Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

High School Diploma or GEDAbility to travel 30-50%

Preferred:

Bachelor’s Degree from an accredited college or universityPassion for sales and building customer relationshipsAttention to detail and strong analytical skillsStrong written, verbal, and presentation communication skills, including the ability to persuade, motivate and influence others Ability to define, develop and document business processes and proceduresDriven, enthusiastic, persistent, confident, highly motivated and results focusedValues a diverse and inclusive work environment

If this sounds like the job for you, let's talk! We can't wait to hear from you!

Equal Opportunity Employer

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Benefits
• EPF contribution 15%
• Group Health Insurance 
• Flexible Benefit (Dental treatment or Optical purchase) 
• Birthday Leave