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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Title 

Account Director - SEA IFM Lead

Business Unit 

Workplace Management  

Department 

Integrated Facility Management 

Location 

Singapore

Position Overview

The Account Director serves as one of JLL's most important leadership positions, responsible for delivery to the client across multiple service lines and geographies while managing diverse responsibilities across different timeframes. This role acts as the primary point of contact for all matters specific and related to the account, building and maintaining strong, long-lasting customer relationships.

Key Accountabilities & Responsibilities

Strategic Leadership & Account Management

Act as the primary point of contact for all matters specific and related to the account

Develop forward-looking, peer-reviewed strategic plans that maximize profitability and leverage JLL's capabilities

Create and execute annual account business plans aligned with client growth and JLL's profitability

Build and maintain strong, long-lasting customer relationships

Oversee customer account management including forecast, budget, and tracking of key account metrics

Ensure seamless and efficient delivery, improving cost optimization, mitigating risk, and fostering sustainable practices, development of the team including cross-skilling

Client Relationship Management

Conduct regular client engagements including:

Weekly Operations meetings

Monthly Management Review meetings

Quarterly Business Reviews (QBRs)

Demonstrate strong attention to detail and proactive communication of updates, issues, risk mitigation solutions, and delays

Proactively engage stakeholders to ensure that on-site client's expectations are met

Build and develop effective client/stakeholder relationships across multiple levels of the organisations (JLL and Client)

Serve as on-site key point of contact for Facilities in the client's premises

Liaison closely with the client on-site representatives to address problems and/or enhance working environment performance

Operational Excellence & Site Operations Management

Manage all building-related technical and service contracts, develop and implement procedures and performance measures to ensure efficiency, accuracy and reliability of work methods and systems

Ensure compliance with contract requirements and manage risk

Manage internal reporting such as development tracker, opex and capex pipeline, compliance, risk and issues

Recommend continuous quality improvement practices and implement Industry Best Practice operations

Implement building procedures and performance measures and ensure they are maintained at all times

Ensure all Critical Environment (CEM) requirements are met

Review existing operations regularly to reduce costs and improve operational standards

Provide 24/7 emergency call support and site attendance as required

Co-ordinate critical out-of-hours issues & participate as a key team member in investigations and responses to emergency situations

Ensure uninterrupted site operations

Business Development & Growth

Develop new business and identify new business opportunities

Participate in contract negotiations and agreements

Expand share of wallet by solving client pain points

Work collaboratively with facilities team colleagues both within the Client location & in the wider Jones Lang LaSalle network

Team Leadership & People Management

Build and lead empowered, technically capable account leadership teams whose competencies align with the client's industry and business

Foster talent development and conduct quality career development conversations

Manage diverse teams across different timeframes and geographies

Manage and coach team members

Develop and sustain a high-quality, well-motivated team

Ensure high staff morale, trust and work ethics

Build and maintain an environment that supports teamwork, co-operation and performance excellence within team

Mentor and enable Training & Development of team members

Ensure staff development to anticipate/meet client's requirements

IFM-Specific Responsibilities

Oversee integrated facilities management services including hard and soft services

Manage IFM service delivery models (self-performed and sub-contracted) covering:

Facility management

Engineering services

Workplace services

EHS

Site services and Minor Works

Ground maintenance

Employee services

Utilities and energy

Specialty services

Ensure governance and account management structures are in place

Identify account-level resources for quality management and implementation of global playbooks

Sponsor the Asset Management Program and Audit program allocating resources and ensuring delivery execution

Procurement & Vendor Management

Manage all 3rd party/subcontractor performance

Ensure vendors are well-managed, delivering services on time and within budget

Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice

Ensure vendors are selected based on their familiarity with the local market situation, enabling them to offer timely and effective responses to service requests

Contracts Management

Plan and manage all contracts to ensure that they are professionally delivered at the right costs

Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed

Ensure contracts are continually assessed to deliver best value to the client

Financial Management

Actively work to ensure that the site's financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics

Ensure financial processes are followed at all times with no non-compliance outcomes

Understanding of account financials, contract management, and commercial excellence

Develop and oversee the forecast and budget management for the account

Health, Safety, Security & Environment (HSSE) Management

Ensure the provision of a safe working environment

Ensure compliance with statutory regulations on fire, health and safety standards

Ensure all working environments meet all requisite OH&S Standards

Support the Account HSSE Manager with determining appropriate actions to address risks and opportunities

Risk Management

Ensure a property risk management program including audits is implemented and maintained

Ensure disaster recovery and business continuity plans are implemented and maintained

Ensure escalation procedures and incident reporting procedures are implemented and in place

Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle's business conduct

Act as an escalation point for issues that require resolution and/or support

Performance Management

Achieve Key Performance Indicators and Service Level Agreement targets

Attain client KPIs

Ensure continual service improvements

Maintain client satisfaction at the highest level - >8 Net Promoter Score

Administrative Support

Provide assistance in general administrative activities and any other duties as assigned by Account Management on a needs-be basis

Key Result Areas

Uninterrupted site operations

Client satisfaction

Continual service improvements

Attaining client KPIs

Account profitability and growth

Team development and retention

Required Qualifications

Education

Bachelor's/Diploma in Mechanical/Electrical/Building/Facilities Management mechanical bias prefered

Advanced degree or professional certifications are advantageous

Experience

Minimum 10 years in Facility Management with proven team management and leadership experience

Minimum 3+ years in similar multi-service line Account Leadership position

Background in Manufacturing operations / semiconductor industry preferable

Proven track record managing multiple scaling accounts or small/medium size regional enterprise accounts

Demonstrable experience in facilities management and corporate real estate

Technical Knowledge & Skills

Client-centric: Deep empathy, transparent communication and passion to meet client needs

Authentic leadership: Ability to earn respect, build trust, and demonstrate integrity

Solution-oriented: Capability to uncover opportunities and turn challenges into valuable outcomes through coherent strategy development and plan execution

Growth-driven: Focus on enhancing client experience while seeking continuous improvement

Relationship management: Strong ability to build trust, loyalty, and long-term partnerships

Financial acumen: Understanding of account financials, contract management, and commercial excellence

Strong analytical, presentation, excellent communication and organization skills

Knowledge of Occupational Health and Safety requirements

Knowledge of M&E systems, Financial & Management Reporting

Strong communication and interpersonal skills with the ability to build rapport quickly

Sound computer skills in Microsoft Office

Demonstrated ability to manage multiple and complex operational matters on a daily basis

Personal Attributes

Strong personal brand reflecting reputation, expertise, and professional image

Credibility and passion as a knowledgeable professional who delivers on promises

Influence to drive decisions and positively impact client outcomes

Ability to work under pressure and manage emergency situations

Delivers with, and for, the team as an integrated and hands-on team player

Executes with speed and leverages capabilities of the team and platform to integrate into workable and structured plans

Flexibility to provide 24/7 support when required

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.