JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Account Management

Manage over 10 on-site teams or several accounts with some difficulties on client situation from Japan HQ. The responsibility is different depending on the regional/local team management structure, contract type, client expectations and service requirements.Manage on-site teams and facilitate HQ support, including staff issues.Manage the budget and secure the planned profitDrive client initiatives such as savings targets, benchmarking and best practicesComply with all requirements of the client contract and meet or exceed KPIsAlways setup the target / challenge for the team to improve our services

Communications

Communicate well internally/externally to achieve our goalsBuild a strong relationship with clients, JLL regional and on-site teamsCollaborate with JLL local functions (Legal / Finance / HR / HQ support teams) including PXP to support on-site teams

New business & organic growth

Collaborate with on-site teams and other JLL business lines to expand business opportunitiesProvide the transition activities to commence the smooth service deliverySupport WD sales team to get new opportunities

Staff Assignment & Career progression

Coordinate staff assignments at an appropriate timing without any critical vacancy and minimize profit loss for the accountSupport the staff assignment process working with GAD, HR and hiring managerProvide on-site staff (especially Lead Facility Managers) with the opportunity to progress their individual career plans and encourage internal mobility through job posting and career progression / succession planning

Backup strategy

Establish a backup strategy to create the environment to take a leave and reduce the overtime for on-site teams and to maintain the service quality and the relationship with clients during backup operationBuild a community of those on-site teams to delivery backup support services that are authentic, caring and able to provide timely service.Lead the backup strategy and personally provide the effective on-site support with the development and implementation of operational improvements and best practice in collaboration with on-site team

Others

Provide the assistance for GAD on regional / local initiatives in Work DynamicsProactively improve the organization to achieve a better environment and working circumstances for staffActively involve in the activities such as trainings for WDA employees as HQ resource

Experience & Skills

More than 5 years on on-site or team management experience in facilities management servicesExcellent time management and communication skills in both Japanese and EnglishAbility to manage multiple projects including event / operational improvements / MAC, independentlyMS Office proficiencyConfident, friendly & engagingStrong drive and persistence to achieve resultsCreative thinking with an open mind that is balanced by a strong sense of realism and practicality

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.