JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Opportunity

Recognizing that clients seek creative and often integrated approaches to best manage their real estate portfolios and complex occupancy needs around the world, we have integrated our occupier businesses into a single global division – Corporate Solutions. An integral part of Corporate Solutions is the Account Director role, which creates and drives the account plan to exceed the clients’ expectations, creating opportunity for growth and renewal.  This opportunity is a major US Health System. 

The Team

The Account Director will lead a team of talented individuals to deliver integrated, innovative and differentiated solutions for our clients.

Major responsibilities

The Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long term relationship.  The Account Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Director Managing Director for the account, understands the firm’s strategy and goals and can translate those into the business opportunities.

Primary responsibilities include:

Delivery of Client Satisfaction

Executes the vision and strategy of the account plan ensuring the client objectives and interests are metEnsure service delivery is with high quality and exceeds the clients’ expectationsDevelops, manages and implements Voice of the Customer (VOC) to regularly gain input and direction from clients ensuring alignmentRespond to any client issues in an expedient and professional demeanor

Builds and Manages High Performing Teams

Hire, attract and retain a team of top talented employees; improve team performance through regular coaching and feedback; provide recognitionUnderstand the client’s key business drivers; focus the team to ensure those priorities are aligned with our deliverablesEmbody the firm’s values and core behaviors of collaboration, integrity and excellenceAdvances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotionIdentifies and grooms successor to role

Achieve Financial Results

Develops budget and manages to ensure plan is met or exceeded in both growth and profitabilityRetain all current business lines and expand the book of business with the client to extend beyond existing product lines or geographyMitigates risk for the organization by ensuring A/R is maintained below 60 days payable

Contributes to the Growth of the Company

Become internal reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s businessRecognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform

PROFESSIONAL QUALIFICATIONS

The Account Director will have demonstrated the following competencies:

Client Focus

Dedicated to exceeding client expectations to ensure a no-bid contract renewalProactively solicits and responds to feedback and input from clientEstablishes and maintains effective relationships with customers and gains their trust and respectExperienced in managing multiple client contacts across a large geography.  Able to manage through sometimes conflicting client priorities.

Results driven

Ability to translate the account plan into a solid delivery modelMeasures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtailTakes corrective action quickly and decisively when performance falls short of expectation or when redirection is required

Natural Coach

Clearly establishes performance expectations and goals for employeesProvides point in time feedback to enhance performance of employeesCreates an environment with strong moraleExperienced in managing large and geographically diverse teams

Solutions Oriented

Uses rigor and logic to solve difficult problems with effective solutionsIdentifies issues before they become problemsLooks beyond the obvious and doesn’t stop at the first answersRealize operating leverage through process improvement, gaining capacity for value-added work

Industry Knowledgeable

An expert in real estate and plant operations within the healthcare industryExperienced in managing fire & life safety programs in a hospital environment.

Experience & Qualifications

Degree in Real Estate, Business Administration, Accounting, Engineering or related field or equivalent experience.12+ years' experience in Facilities Account Management or related field.Has experience leading complex account structures, running multiple teams across multiple locations and countries, in a regional or global capacity.Commercial real estate management at senior levelAccount management or similar role.Development of business contacts leading to new business opportunities.Has demonstrated experience in handling Client and/or Firm sensitivities knowing when to escalate with urgency, or how to mitigate and de-escalate risks.Demonstrated experience in balancing the interests of the client with those of the Firm.Experience in translating client needs into existing or new business growth.Profit and Loss experience and accountability across regions or global.Active member of a relevant industry professional organization.​

​Success Measures

Account financial performance.Contractual key performance indicators.Customer satisfaction score exceed contractual commitment.100% risk compliance and adherence to EHS requirements.Develop high performance team and account succession plan.Seen as best in class account and quoted to other clients.

Estimated total compensation for this position:

200,000.00 – 250,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.