BAYLOR SCOTT AND WHITE MEDICAL CENTER FRISCO AT PGA PARKWAY

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Join us in an extraordinary opportunity to be at the forefront of our new hospital in Frisco, Texas. As we gear up to open our doors in July 2025, you’ll play a pivotal role in shaping the future of healthcare in our community.

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Our new facility, spanning 340,000 square feet, will introduce a state-of-the-art facility, tailored to accommodate the evolving needs of our rapidly growing population. Among its highlights, the facility will house crucial departments such as emergency, inpatient, procedural, and women and children.

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Apply today and join a growing team dedicated to bringing an elevated level of care to the rapidly growing North Texas area! 

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JOB SUMMARY

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The Access Services Representative 3 obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient financial responsibilities. This position provides help on special projects, account maintenance, and reports; serves as a mentor and / or trainer to other employees; and may be accountable for covering supervisory assignments as necessary.

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ESSENTIAL FUNCTIONS OF THE ROLE

\n\nConducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.\nKnows the patient flow processes in each area.\nIdentifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.\nInteracts on an ongoing basis with other areas and departments in order to provide appropriate information related to such items as: patient delays, change of schedules Intra-departmentally and Interdepartmentally.\nVerifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculates and collects patient liability due according to financial clearance policies related to existing and/or bad debt accounts. Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.\nAssists patients to nursing units by providing directions, personal escort, and/or medical mobility assistance (ex; wheelchairs), when applicable.\nAdheres to compliance with regard to order validation, cash policy requirements, Government Payor requirements and patient safety requirements for appropriate patient identification.\nRelying on assignment, may be accountable for performing cashiering responsibilities according to established policies and procedures and /or verification of all cash deposits.\nConducts quality audits, provides help on special projects, account maintenance and reports.\nFunctions as a super-user, formal trainer and subject matter expert of the department. Monitors daily workflows and notifies management of trends. Communicates trends and monitors work flow for an optimum patient experience. Relying on assignment, may serve in an interim position covering supervisory assignments\n\n

KEY SUCCESS FACTORS

\n\n2 year of healthcare or customer service experience or education equivalency required.\nProven ability to problem-solve, perform critical thinking.\nProven to have good listening and communication skills, and professional telephone etiquette.\nAbility to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.\nMust be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.\nDemonstrates ability to manage multiple, changing priorities in an effective and organized manner.\nExcellent data entry, numeric, typing and computer navigational skills.\nBasic computer skills and Microsoft Office.\n\n

BENEFITS

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Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: 

\n\nImmediate eligibility for health and welfare benefits\n401(k) savings plan with dollar-for-dollar match up to 5%\nTuition Reimbursement\nPTO accrual beginning Day 1\n\n

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

\n\n\n\tEDUCATION - Associate's or 2 years of work experience above the minimum qualification\n\tEXPERIENCE - 2 Years of Experience\n