**Become a part of our caring community and help us put health first** Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Conviva, a wholly-owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we’re seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry as a whole. **Must be fully Bilingual in English and Spanish** **This position requires travel between 2 Centers has needed** Conviva is seeking a candidate to join our Team as an **Access Representative** , who is interested in being part of a team that focuses on excellence and service to others. **Location Schedule - Required to work out of the following Centers throughout the week:** **Conviva Care Quail Roost 3 days out of the week** 18623 South Dixie Highway Miami, FL 33157 **Conviva West Kendall 2 day out of the week** 15516 SW 88th St, Miami, FL 33196 **Conviva Care Centers as needed or coverage** **Essential Functions:** + Increase Dual Eligible membership in Conviva locations + Assist patients with applying for services available through DCF such has Medicaid, and Food stamps. + Provide any extra assistance available through government programs that patient could qualify for. + Assist centers with increasing patient retention, patient loyalty, and growth + Serves as an advocate and educator to applicants in need of assistance of services provided by DCF. + Travels/works out of multiple Conviva centers. + Comply with all HIPPA and rules and regulations. + Attention to detail when documenting on EMR/ECW + Provide weekly and monthly report to direct supervisor. + Contribute to team effort by accomplishing related results as needed **Required Qualifications** : + Bilingual English and Spanish + Knowledge of Microsoft Word, Excel and Outlook + Administration support experience in a healthcare industry + Strong customer service skills + Attention to detail + Must be willing to travel locally to work out of multiple Conviva centers. + Effective verbal and listening skills + Ability to multi-task, prioritize and manage time effectively. + Use time effectively in order to screen maximum amount of patients as possible. **Preferred Qualifications:** + Experience working with DCF and/or the DCF ACCESS program + Experience resourcing assistance programs to help low-income households and/or better the lives of others. + Social Worker or case management experience + Microsoft Access proficiency **Use your skills to make an impact** **Additional Information:** **Monday through Friday: 8am to 5pm** This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. **Alert:** Humana values personal identify protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $39,000 - $49,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. **About Us** About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. ​ **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources