Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesWith our new state of the art Access Center we are creating a culture of ldquoYESrdquo A culture rooted in our values of Caring Integrity Safety and Excellence At the Access Center our Access Champions thrive in an environment focused on the patient and helping them choose the right clinician at the right place at the right time Here our Access Champions are focused on providing excellent customer service while having fun working as a team and making every interaction matterBecome an Access Champion and join us on our journey to YESJob DescriptionThe Access Program Manager works alongside Access and Practice leadership cultivating and maintaining strong cohesive and positive relationships between the Access initiative the Access Center and Practice Operations The Access Program Manager through intense analysis will proactively communicate and collaborate with external and internal customers to understand share data and provide recommendations for improvement This role plays a key part in setting maintaining and monitoring standards set by the Access Steering CommitteeResponsible for gathering data from various existing sources critically evaluating the gathered information to reconcile known conflicts decomposing high level information into details and abstracting from low level information in order to understand monitor and provide recommendations on improving patient access Partners with HHC Entities Business Operations Analytics team on access data reporting and dashboard enhancements to support evolving business use cases Organizes and facilitates ongoing regular meetings with Practice Operations focused on patient access goal development and implementationWork where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesWith our new state of the art Access Center we are creating a culture of ldquoYESrdquo A culture rooted in our values of Caring Integrity Safety and Excellence At the Access Center our Access Champions thrive in an environment focused on the patient and helping them choose the right clinician at the right place at the right time Here our Access Champions are focused on providing excellent customer service while having fun working as a team and making every interaction matterBecome an Access Champion and join us on our journey to YESJob DescriptionThe Access Program Manager works alongside Access and Practice leadership cultivating and maintaining strong cohesive and positive relationships between the Access initiative the Access Center and Practice Operations The Access Program Manager through intense analysis will proactively communicate and collaborate with external and internal customers to understand share data and provide recommendations for improvement This role plays a key part in setting maintaining and monitoring standards set by the Access Steering CommitteeResponsible for gathering data from various existing sources critically evaluating the gathered information to reconcile known conflicts decomposing high level information into details and abstracting from low level information in order to understand monitor and provide recommendations on improving patient access Partners with HHC Entities Business Operations Analytics team on access data reporting and dashboard enhancements to support evolving business use cases Organizes and facilitates ongoing regular meetings with Practice Operations focused on patient access goal development and implementationEducationBachelorrsquos Degree Business Liberal Arts requiredExperience yearsrsquo experience in a clientcustomer service relations role requiredPrevious experience in a medical practice leadership role preferredPrevious experience in a centralized accessoperations center strongly preferredHybrid role potential travel within CT experience in data analytics and client services with healthcarebull Proven experience improving patient access through Epic scheduling tools and template optimizationbull Strong understanding of KPI driven access goals including new patient availability scheduling efficiency and same day accessbull Hands on experience facilitating cross functional meetings with practice operations and Access Centersbull Solid grasp of access data analyticsmdashparticularly using Epic Tableau or similar platformsmdashto inform operational improvementsbull Experience navigating complex healthcare systems particularly in centralized scheduling or call center environments is highly preferredWe take great care of careers With locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your momentEducationBachelorrsquos Degree Business Liberal Arts requiredExperience yearsrsquo experience in a clientcustomer service relations role requiredPrevious experience in a medical practice leadership role preferredPrevious experience in a centralized accessoperations center strongly preferredHybrid role potential travel within CT experience in data analytics and client services with healthcarebull Proven experience improving patient access through Epic scheduling tools and template optimizationbull Strong understanding of KPI driven access goals including new patient availability scheduling efficiency and same day accessbull Hands on experience facilitating cross functional meetings with practice operations and Access Centersbull Solid grasp of access data analyticsmdashparticularly using Epic Tableau or similar platformsmdashto inform operational improvementsbull Experience navigating complex healthcare systems particularly in centralized scheduling or call center environments is highly preferredWe take great care of careers With locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your moment