**Responsibilities:** + Manages Epic change management requests while maintaining the ongoing relationship between the Epic IT department and its direct application customer. + Supports physician practice integration into front-end Epic systems including discovery, design, implementation, and optimization. + Consults and provides guidance for Epic workflows, scheduling templates, and scheduling questionnaire and / or decision tree build adjustments. + Builds relationships internally with the Institute gatekeepers and management and externally with the Epic consulting team to ensure updates are applied and rolled out successfully. + Leads change requests: Analyzes all possible impacts that will result from the requested change. + Verifies Institute gatekeeper change approval. + Validates requested changes in production. + Verifies accuracy of questionnaire flow after implemented change. + Leads Epic testing and validation efforts. + Conducts additional QA for appreciative inquiry. + Other duties as assigned. **Education:** + Associate's degree in Information Technology/Computer Science, Health Sciences, Healthcare Administration, or related field required. + High School diploma/GED and seven years of related experience can substitute Associate's degree **Certifications:** + None required. **Complexity of Work:** + Solid understanding of workflows in the ambulatory environment. + Ability to lead, motivate, influence, probe, analyze, synthesize, and articulate complex subject matter so it can be easily understood. + Provide critical thinking for the execution of patient access operations. + Assist managers and leaders to fulfill the role of change sponsor. + Provide direct support to front-line managers and supervisors as they help direct reports through change transitions + Support project teams in integrating change management activities into their project plans. + A high degree of self-motivation, versatility, and flexibility. + Experience and comfort working at all levels of a health care organization. + Strong analytical, presentation, and communication (both verbal and written) skills. + Demonstrated leadership, team, organizational, and problem solving skills. **Work Experience:** + Three years of Epic system experience in an outpatient setting (preferably in an academic medical center) OR three years supporting Epic applications that includes optimizing. + Two years of experience as an Access Optimization Analyst I preferred. **Physical Requirements:** + Ability to perform work in a stationary position for extended periods. + Ability to travel throughout the hospital system. + Ability to operate a computer and other office equipment. + Ability to communicate and exchange accurate information. **Personal Protective Equipment:** + Follows Standard Precautions using personal protective equipment as required. Pay Range Minimum hourly: $30.41 Maximum hourly: $46.38 The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities