Job Details

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America's Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

SCHEDULE- 2:30pm-11:00pm Monday through Friday and no weekends.  This role will report to is Christiana Hospital Newark Suite Map 107. 

PRIMARY FUNCTION:

To promote patient and physician satisfaction through proactive patient access activities.  Collaborates with physicians/offices, patients and interdepartmental staff to ensure a seamless delivery of patient care and appropriate fiscal management of the encounter.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Performs daily operational activities (registration/verification) as associated with accurately and efficiently managing patient encounters.

Registration of encounters as dictated to meet the clinical/fiscals need of the patient and institution.

Front desk registration for Imaging procedures, scheduling, and receptionist

Registration in Soarian and scheduling in Radnet

Answering busy telephones professionally, taking messages and routes calls

Responsible for determining and collecting pre-service or point-of-service payments in assigned outpatient, inpatient, emergency department, or call center settings.  Collection efforts may also include past due balances. 

Be well-versed in payment plan and financial assistance options that are available to patients, and present options to resolve patient liability, as needed. 

Must be prepared to educate patient on their financial responsibility, according to their benefit plan, as needed.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Associate degree in Business/Medical related field preferred.

Two years experience in a medical, financial or marketing institution preferred.

Previous insurance or third-party experience is preferred

Ability to manage multiple software/websites simultaneously

An equivalent combination of education and experience may be substituted.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Exemplify prioritization and organization skills.

Demonstrate critically thinking and problem-solving skills

Produce quality work with minimal errors

Ability to follow written and verbal direction

Adjusts to change, pressure and manage multiple concurrent responsibilities.

Ability to effectively communicate orally, written and electronically.

Exhibit ChristianaCare core values

Embodies quality patient-focused customer service

Ability to work as a team member and/or independently within guidelines.

Ability to train/orient in an efficient and effective manner.

PHYSICAL DEMANDS:

Manual dexterity to initiate calls and perform computer entry.

Sight to dial numbers and read computer screens.

Hearing to speak with patients, etc on the phone; possibly extended periods of time.

Repetitive motion of hand, wrist and fingers.

Physical capability to walk/stand/sit/ for up to 8 hours/shift

Physical capability to carry a notebook (small laptop) and carrying case; total weight 3-7 LBS.

Physical ability to utilize computer cart as necessary (32 LBS)

Physical ability to push wheelchair as needed

WORKING CONDITIONS:

Sit, stand or walk most of the day in a hospital/office environment.

Communicate with patients, family members at bedside.

Stand and carry a notebook (small laptop).

Interdivisional travel as necessary.

May be exposed to potential biohazards found in healthcare institutions

Hourly Pay Range: $19.84 - $29.76

This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Oct 4, 2025

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.  To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/