This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UVA is optimal. Engages the patient/family in keeping them updated on various aspects of their visit. Job Description Summary This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UVA is optimal. Engages the patient/family in keeping them updated on various aspects of their visit. This role fully supports the Contact Center during the entire shift. • Manages large volumes of inbound and outbound calls in a timely manner: always identifying self and clinic • Provides assistance to patient and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party • Updates any changes of patient’s information in EHR • Follow communication “scripts” when handling different scenarios • Navigate through patients’ chart in the EHR to locate appropriate information • Simple scheduling • Adheres to the service line Contact Center metric standards Position Compensation Range: $15.68 - $24.30 Hourly **MINIMUM REQUIREMENTS** Education: High School Graduate or Equivalent. Customer service experience preferred. Experience: Preferred not required. Licensure: None required. **PHYSICAL DEMANDS** Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs. _The_ _University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click_ here (https://eocr.virginia.edu/notice-non-discrimination-and-equal-opportunity) _to read more about UVA’s commitment to non-discrimination and equal opportunity employment._