Academic Advising Manager- Transfer Student Success Center, Division of Student Affairs **POSITION DETAILS** Hunter College seeks a visionary and collaborative leader to serve as the inaugural Manager of the Transfer Student Success Center (TSSC). Reporting to the Associate Dean for Student Affairs/Academic Support, this individual will manage a new campus-wide center dedicated to the recruitment, onboarding, and retention of transfer students, particularly through their first year. The Manager will support the center’s infrastructure, oversee a team of cross-trained staff, and promote transfer student advocacy and engagement. The ideal candidate will bring a student-centered mindset, knowledge of transfer pathways (particularly CUNY and non-CUNY pipelines), and a strong commitment to equity, inclusion, and student success.In addition to the CUNY Title Overview, the Academic Advising Manager will be responsible for the following duties: + Support the development of programs and operational processes tailored to transfer students from both CUNY and non-CUNY institutions, addressing their unique needs and transitions + Oversee high-impact programs such as peer mentorship, welcome events, and transition workshops + Manage and provide personalized, one-on-one advising to a caseload of transfer students, helping them understand degree requirements, transfer credit evaluations, and academic planning + Train and supervise Transfer Success Center Academic Advisors and other support staff + Promote a culture of proactive, holistic advising and high-quality student service + Ensure seamless collaboration with leadership and various team members of Financial Aid, Advising, Registrar, Admissions, Career Center, and other key offices + Oversee advising protocols and ensure staff are equipped to support students with transfer credit evaluation, financial aid navigation, academic planning, and career related advice + Create programming for CUNY vs. non-CUNY transfers, and adult learners, including orientation models, credit advocacy, and degree planning + Serve as the primary liaison to academic departments, admissions, and faculty advisors to align services and support in training academic department advisors on the transfer initiative process + Represent the Center in campus-wide student success committees and transfer initiatives + In collaboration with the admissions office, work with external partners, including community colleges, to build transfer pipelines and support pre-admission engagement + Alongside leadership, continually assess ongoing advising programs using direct and indirect, quantitative and qualitative methods. + Maintain center metrics and prepare reports on transfer student outcomes and Center performance + Stay current with national best practices and recommend innovations to improve transfer student success + Manager is expected to have staff photo and biography on website, and engage in virtual advising, chat rooms, social media, videos, and online tutorials + Performs other duties as assigned + Position may occasionally require evening and/or weekend work **QUALIFICATIONS** Bachelor's degree and six years' related experience required. **Preferred Qualifications** + Master’s degree in higher education, counseling, public administration, or a related field + Familiarity with higher ed technology solutions such as CRM, Student Information Systems, and Retention tools. + Familiarity with CUNY + Knowledge of New York State and federal financial aid policies + Experience launching or scaling new student success initiatives + Experience working directly with transfer students or in transfer admissions/articulation + Bilingual or multilingual proficiency + Demonstrated experience supervising staff and managing student-facing operations + Strong organizational, communication, and problem-solving skills + Commitment to diversity, equity, and inclusion, especially in serving historically underserved student populations **CUNY TITLE OVERVIEW** Manages the development and operations of academic counseling services. - Develops and coordinates campus efforts to provide a comprehensive academic advisement model and protocol; assists with strategic planning - Supervises an academic advisement center; oversees counseling activities to provide consistently reliable information to students - Works with academic departments to develop faculty advisement components - Collaborates with other campus offices to provide smooth and coordinated access to academic counseling services in order to enhance student performance and retention - Develops workshops and other training to utilize advising technologies - Oversees the development of advisement brochures and sample study programs - Assesses academic counseling activities by tracking student progress and evaluating advisement system; recommends enhancements - Organizes and facilitates ongoing training on use of advising technologies - May manage professional and clerical staff; may monitor unit budget - Performs related duties as assigned. Job Title Name: Academic Advising Manager **CUNY TITLE** Higher Education Associate **FLSA** Exempt **COMPENSATION AND BENEFITS** **_$86,741 - $102,408,_** **_salary commensurate with education and experience._** CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world. **CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 6.09% with additional increases of 3.25% effective 9/1/2025 and 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement. **HOW TO APPLY** Applications must be submitted online by accessing the CUNY Portal on City University of New York job website www.cuny.edu/employment or https://cuny.jobs/ and following the CUNYfirst Job System Instructions. To search for this vacancy, click on Search Job Listings, select More Options To Search For CUNY Jobs and enter the **_Job Opening ID number 30997_** . Click on the "Apply Now" button and follow the application instructions. Current users of the site should access their established accounts; new users should follow the instructions to set up an account. Please have your documents available to attach into the application before you begin. Please note that the required material must be uploaded as ONE document under CV/ Resume (do not upload individual files for a cover letter, references, etc.). The document must be in .doc, .docx, .pdf, .rtf, or text format- and name of file should not exceed ten (10) characters – also DO NOT USE SYMBOLS (such as accents (é, è, (â, î or ô), ñ, ü, ï, –, \_ or ç)). **Incomplete applications will not be considered.** Please include: + Cover Letter and/or Statement of scholarly interests + Curriculum Vitae/ Resume + Names and contact information of 3 references **Upload all documents as ONE single file-- PDF format preferred.** **CLOSING DATE** The committee will begin reviewing complete applications on 10/01/2025. The search will remain open, and screening and review of applications will be ongoing-- until the position is filled. Applications submitted after the deadline will only be considered if the position(s) remain open after initial round **JOB SEARCH CATEGORY** CUNY Job Posting: Managerial/Professional **EQUAL EMPLOYMENT OPPORTUNITY** CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. Job ID 30997 Location Hunter College