**General Summary** Responsible for supporting the organization's team members and leaders in relation to absence management in accordance with applicable regulatory requirements and organizational strategy. Completes timekeeping responsibilities for team members in approved leave of absence status. Provides administrative support to Time Away from Work benefit programs. **Duties and Responsibilities** **Essential Functions:** + Serves as a subject matter expert in Time Away from Work benefit workflows as assigned. + Leverages 3 rd party leave administration vendor data to identify team members in an approved leave status. Performs timecard entry for missed work time because of an approved continuous or intermittent leave. + Responds to team members and leader inquiries and concerns regarding leave of absence processes. Provides real-time support to team members and leaders regarding leave processes. + Serves as organizational liaison to 3 rd party leave administration vendor to escalate and resolve concerns. + Maintains knowledge of HR Absence Management policies, workflows, and record keeping requirements. Provides support in up-to-date standard operating procedures. + Ensures team member experience is considered at forefront of all workflows. Identifies gaps, areas for improvements and ways to improve team member service. + Demonstrates fiscal responsibility through identification and implementation of process improvements to enhance efficiency. + Provides support and guidance to team members and leaders related to policy, absence plans, absence balances and processes. + Utilizes reporting and other sources of information to evaluate timekeeping needs, including changes to approved leaves and approved intermittent call-offs. + Maintains positive relationships with peer teams such as Payroll, UKG, HR Service Center, etc. to ensure collaboration on absence-related workflows. + Performs routine audit of leaves to reflect correct assignment status and daily disability entry ensuring the team member's time record is an accurate depiction of applied hours to correct day on the team member schedule. + Assists with the coordination of the return-to-work process. + Maintains accurate information within systems such as Oracle, UKG, etc. + Supports department projects and participates in work teams as assigned. Actively participates in departmental meetings and discussions. + Completes assigned tasks independently. Exercises sound judgement and utilizes critical thinking skills when problem-solving. + Escalates routine issues and questions to the Senior Absence Management Coordinator. Assists in troubleshooting to resolve issues. **Common Expectations:** + Maintains established policies and procedures, objectives, quality assessment and safety standards. + Participates in educational programs and in-service meetings. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. + Demonstrates the ability to be agile in response to new and changing procedures. **Qualifications** **Minimum Education:** + High School Diploma or GED Required **Work Experience:** + 2 years relevant experience required. + Experience in Absence Management such as leave management or other time away from work benefits preferred. **Knowledge, Skills, and Abilities:** + Excellent interpersonal/communication skills. + Proficient computer skills with ability to learn new computer applications. + Knowledge of Lawson, Oracle or other HRIS and UKG Kronos Timekeeping or similar systems/applications. + Microsoft Office. + Attention to detail. + Critical thinking skills. + Ability to work both independently and in a team environment. **Benefits Offered:** + Comprehensive health benefits + Retirement savings plan + Paid time off (PTO) + Education assistance + Financial education and support, including DailyPay + Expanded Paid Parental Leave For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org) (https://www.joinwellspan.org/benefits/) **Quality of Life** Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation. Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities. York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.