**About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To + Career development with an international company where you can grow the career you dream of. + A company named one of the most admired companies in the world by Fortune. + A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Position: **Abbott Ambassador - Málaga** **1.Primary Objective of Position** • The Abbott Ambassador is responsible for driving client loyalty, growing existing business while improving profitability **2.Major Accountabilities** **a) ACCOUNT MANAGEMENT** • Develop a Strategic Growth Plan at the territory level and leverage the plan on a daily basis • Maintain accurate and up-to-date client data in MyDASH • Execute Account Plan tactics to grow existing business by closing menu gaps (adding on assays), selling DHS solutions and upgrading and renewing service contracts • Weekly work with client on business process, amplification of their health system via CRDx globalized and established frameworks • Conduct Client Business Reviews every 90 days (Operational reviews) to ensure our clients and Abbott are honoring their commitments and execute on identified client needs • Act as Abbott point of contact for clients to handle any issues or support requests (ordering and shipping inquiries & product issues) • Support renewal of existing business, with the Enterprise team, early in the process blocking competition from entering the account • Work with client to ensure entire Abbott solution is being utilized as expected. **b) GROW THE ACCOUNT** • Assess utilization and inefficiencies on instruments and work with client to maximize testing capabilities • Analyze test menu and ordering patterns to assess gaps and provide solutions • Add solutions, including assays, software, and service offerings to help client achieve strategic priorities or improve efficiencies • Deliver insights for operational improvement that will directly impact client KPI’s through assays, DHS, Hematology, and/or other solutions • Drive Alinity, Hematology and Digital Health Solutions solutions at every account • Continue to manage post-sales client support activities, such as - Confidently operate all Alinity Instruments - Install and configure assays on the Alinity instrument - Perform assay integration, calibration, precision, linearity and method comparisons for the Alinity - Articulate performance of the assay, interpret data, draw insights - Perform initial assay troubleshooting. **c) CLIENT LOYALTY** • Exhibit and articulate our value proposition and solutions • Consult with client to improve operations and KPI’s • Deliver insights to clients, as well as Enterprise team • Develop relationships with all internal stakeholders - Lab Director / Manager - Department Supervisors (IA/CC/Hematology/Specimen Processing) - Procurement - IT Manager - Medical Director • Maintain a high NPS score (OneNPS and tNPS) at each account • Address NPS “hot sheets” • Leverage marketing collateral to demonstrate Core Diagnostics value - Client presentations - Workshops (Educational and Abbott internal) - Client Business Reviews - Lead integration activities • Participate in implementation activities per Test of Record (TOR) process • Oversee progress of cross-functional implementation team (post-sale) with project manager. **3.Education** • Bachelor´s degree or equivalent experience required. Bachelor´s/Engineering degree in bio-medical/electrical/mechanical/medical technology/biology/pharmacy or commercial is preferred. **4. Background** • Minimum 3-5 years of experience in Diagnostic Industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts. • Ideally a proven track record in a similar position supported by management and customer references. • Excellent product and industry knowledge. • Strong understanding of key stakeholders and customer dynamics. • Strong solution selling and relationship building skills. • Excellent communication skills. Fluent in local language and English, additional languages are advantageous. **5. Impact of position** • Manage and expand existing accounts. • Manage and improve customer relationships. Improve profitability of existing accounts. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com