Kforce has a client in Spring, TX hiring a motivated 3rd Level Support Engineer to join their Commercial support team. The Support Engineer will be at the forefront of diagnosing and resolving advanced hardware, software and network connectivity issues across PC notebooks, desktops, and Chromebooks for enterprise customers. This position is fully onsite in Spring, TX, Monday - Friday. Roles & Responsibilities: * Resolve complex escalations: Serve as the final escalation point for issues that cannot be resolved by L1/L2 support * Root cause analysis: Identify underlying causes of recurring problems, propose preventive measures, and implement permanent fixes * Cross-team collaboration: Partner with product engineering, development teams, and external vendors to resolve bugs, design flaws, or third-party issues * System & hardware troubleshooting: Diagnose and resolve advanced problems involving Windows OS, drivers, firmware, and enterprise applications * Knowledge sharing: Create detailed documentation, standard operating procedures (SOPs), and contribute to the knowledge base to empower L1/L2 support * Testing & validation: Perform system, driver, and firmware testing to validate fixes and ensure solution stability in production environments * Vendor & customer interaction: Interface with vendors, partners, and customers during escalations; provide clear, professional communication throughout resolution * Continuous improvement: Identify gaps in processes, tools, or training and propose improvements to enhance efficiency across the support organization