Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth.

We want Amazon to be the place where our customers can find, discover and buy anything online. And in our last mile operations we ensure that we deliver customers orders no matter what. Whatever our customers want, we will find the means to deliver it with the best experience.

This is your chance to make history!

Role: The role will be part of Amazon Last Mile operations for Turkey. The role is a combination of strategic and tactical interventions to improve last mile operations cost, customer experience and delivery quality.

The role would involve the following:
1. Manage last mile network loss program to deliver defect reduction in shrinkages, damages and delivered not received shipments
2. Works with carriers managing delivery quality, scan compliance and productivity cycle
3. Deliver BI and analytics solution to streamline and automate 3PL last mile daily and weekly dive deeps
4. Support overal Turkey last mile network strategy based on business needs

We are looking for somebody who is keen on working in fast-paced environment, thinking of new and innovative solutions to increase the bar on customer experience, while also willing to go into daily metrics and deep dive into root causes. The role is a mix of strategic, tactical and operational aspects.