This is an exciting opportunity to join a growing team in an emerging business at Amazon. This role will help to ensure our delivery promises to our customers are fulfilled on time and that we continuously improve Amazon Australia’s delivery experience on behalf of our customers. The successful candidate will drive continuous improvement initiatives with carrier, fulfillment center, technical, customer service and retail teams. This leader will be a natural self-starter who is comfortable supporting both daily execution activities and large, complex and cross-functional projects.



Key job responsibilities
Manage the day-to-day interactions between Amazon and our transportation partners to improve capacity, quality, speed and cost.
Analyze and review transportation metrics to bridge performance misses and identify/execute actions to improve performance.
Participate in weekly business reviews with internal teams and external transportation partners.
Coordinate and communicate transportation forecasts with external partners to ensure sufficient capacity.
Review and manage transportation escalations, identifying and implementing corrective actions where required.
Work with internal stakeholders to improve customer experience in Last Mile