Company Description

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Description

This role supports the technical and customer-facing aspects of aggregator platform operations. The 3P Digital Experience Associate Manager  ensures accurate store setup, offer functionality, and platform integration while supporting QA, automation, and performance monitoring. This role works closely with the Manager, Media & Digital Experience and technical teams to deliver a seamless customer journey.

 

RESPONSIBILITIES AND DUTIES

(30%) Platform & Experience Management

Ensure accurate and consistent setup of store-level details across all third-party platforms, including delivery and service areas, fees, service types, menu structure, pricing, and visual assets (e.g., hero images).Executes the strategic UX process, including user flows, business rules, and platform requirements, to support new product launches and promotional campaignsLeverages data analysis to inform and pitch enhancements to the digital experience, partnering with cross-functional teams to drive sustained growth and engagement across third-party platformsDrive onboarding, activation, and change-of-ownership processes to ensure smooth transitions and consistent store setup

 

(30%) Quality Assurance & Digital Issue Resolution

Conduct regular audits of customer-facing elements (e.g., menu accuracy, offer visibility, delivery times, store hours) to ensure a frictionless and consistent ordering experienceValidate updates and promotional setups through pre- and post-launch QA checks, ensuring proper functionality and visual consistency across platformsAct as the first line of defense for identifying and troubleshooting customer experience issues (e.g., incorrect store hours, failed orders, NROs), escalating as needed to internal teams or third-party supportProvide timely support for franchisee-facing issues and contribute to documentation and FAQs related to platform functionality and digital experienceMaintain and evolve internal documentation, FAQs, and training materials to support scalable and consistent digital operations

(30%) Performance Monitoring & Reporting

Monitor key customer experience metrics (e.g., order accuracy, delivery time, menu completeness, offer redemption) to identify trends, gaps, and areas for improvement across third-party platformsBenchmark Domino’s performance against competitors to inform continuous improvement efforts and maintain a best-in-class presence on aggregator platformsCoordinates with analytics and marketing teams to evaluate the impact of promotions, menu updates, and platform changes on customer satisfaction and conversionDeliver regular reporting and insights to the Manager and cross-functional teams, highlighting wins, risks, and actionable opportunities for optimization

(10%) Strategic Support & Special Projects

Support the Manager in coordinating cross-functional initiatives ensuring project goals, KPIs, and timelines are clearly defined and communicated.Assist in tracking progress against project objectives, compiling results, and sharing performance updates and actionable insights with key stakeholders to inform future planning.

 

 

Qualifications1–3 years of experience in digital experience, operations, and/or technical supportFamiliarity with QSR and/or aggregator platformsStrong analytical, problem-solving, and communication skillsComfortable working with APIs, dashboards, and automation toolsExperience with QA processes and exposure to digital marketing or offer strategyUnderstanding of financial workflows related to promotionsProven ability to collaborate cross-functionally and manage partnerships

Additional Information

All your information will be kept confidential according to EEO guidelines.

Additional Information

Benefits:

Paid Holidays and Vacation   Medical, Dental & Vision benefits that start on the first day of employmentNo-cost mental health support for employee and dependentsChildcare tuition discountsNo-cost fitness, nutrition, and wellness programsFertility benefitsAdoption assistance401k matching contributions   15% off the purchase price of stock   Company bonus